What's the difference between a Virtual Assistant and a Virtual Receptionist? And which is best for your business?

With the advancement of technology during the last decade, virtual work and employees are now a norm in every industry. The last decade experienced a rise in virtual work mainly due to two reasons, it is affordable and saves time. Businesses are in love with the concept of virtual staff ? most prominently virtual receptionists and virtual assistants ? making things easier and more affordable. So how do you choose? Here are a few differences along with pros and cons of the two.

  • A Virtual Assistant Interacts with YOU

A good Virtual assistant can perform small tasks such as organizing information, writing content for your blog or social media platforms, doing research, updating excel sheets, etc. Most of their work is at the back-end of your business, doing small tasks with no direct interaction with your customers or clients.

  • A Virtual Receptionist Interacts with Your CLIENTS

On the other hand, virtual receptionists excel at a specific job. They are often the first interaction with your clients and leads ? this is why hiring the best virtual receptionist service is highly important. Virtual Receptionists can perform a multitude of tasks regarding your phone calls such as filter out the important calls, collect information, schedule appointments, answer your calls 24/7. This makes their job much more important than virtual assistants, with almost no room for a mistake.


Pro’s and Con’s: Virtual Assistant or Virtual Receptionist


  • Virtual Assistants and Virtual Receptionists can be hired for a fraction of the cost of hiring an in-house employee.
  • You can pay according to the workload instead of by the hour. For example, OmniCall allows our clients to choose a payment plan according to the number of incoming calls (minutes) they anticipate.
  • Virtual Receptionists can take calls when you are busy. They can schedule meetings, book an appointment, screen phone calls, and forward calls to the right staff members accordingly.
  • A good virtual receptionist service can have a major effect on the business growth, generating more leads and quality of customer service.


  • You have to hire a virtual assistant AND virtual receptionist separately to balance out the back-end work for your business and interacting with clients.


attentive virtual assistant woman, virtual receptionist callerWhy is it Important to Choose the Correct Service?

As already discussed, there is a difference in job duties performed by a virtual assistant and a virtual receptionist. The job performed by a virtual receptionist is more demanding, critical and requires more specific skills.

You cannot simply ask a virtual assistant to become a virtual receptionist. Some businesses try this and often pay the cost by losing business. For example, the virtual receptionists at OmniCall are trained to take calls, how to take a message, how to filter out the important calls, how to make sure the caller is greeted with a welcoming and happy tone, and how to build a long-lasting connection with a prospect. ?This is their only job which allows them to be their very best at all times.

On the other hand, virtual assistants are not trained for customer service. If your business is working with virtual assistants, you still need a specialist… the “virtual receptionist” to handle your calls.

Why OmniCall Virtual Receptionists are the Best.

We hope you have already decided to use the services of a virtual receptionist. Congratulations! Hundreds of thousands of growing businesses in the United States are doing the same. With an ability to answer 100% of all your incoming calls, you can experience a growth you always wanted. OmniCall offers you affordable virtual receptionist services that can bring your customer service to next level. Give us a call a today to learn more about our virtual receptionists and pricing. We are looking forward to adding one more client to our long list of happy clients.