Customer service is everything to your small business. It can literally make or break it. Well, we’re here to help you make it so we wanted to ask – Did you know about these three must-haves for your small business’ customer service?
1 Make sure your covered
In today’s world, your customers expect to reach you by three main channels: phone, social media, and website. Ensuring that all three are set up properly and monitored is highly important.
2 Response Time
Don’t let a potential customer move on to the competition. When they reach out to you, they expect a response fast – as in less than 24 hours fast!
3 No time for down time
If you’re missing calls, you’re missing out on money. Period. You can’t afford to let your calls go unanswered! Do you know how many calls you miss on average? After-hours?
Bonus! Add OmniCall to your team
Hiring a Virtual Receptionist Service for your small business increases your answer rate by 99%, new revenue by 54%, and lead capturing by 70%. (Source: Service Direct) That’s a no brainer.
If you want to stand out among the competition, maybe it’s time to look into a Receptionist Service. Our OmniCall Receptionists would be happy to help! Give us a call at 888-797-8555 or visit our website to give us a try with our