Did you know the phone call will produce more than a trillion dollars in spending this year? If you think contact via phone call is irrelevant these days, I wouldn’t cut that cord just yet. Instead, spruce up your phone etiquette with these simple suggestions that our OmniCall Receptionists use on a daily basis!
Say My Name, Say My Name
The reason calling a business is still so important is because people buy from people. They want to speak with a live human being, not a voicemail. One key way to add value to your phone calls is by simply saying the caller’s name throughout the conversation. Confirm the spelling, repeat it once or twice, and be sure to say it as your ending the call – “Thank you, Sam. I will make sure Jane receives your message.”
Remember, this phone call is often times the first and only impression you have on potential clients; make it a good one by keeping a warm, inviting tone. We know this can be difficult when you have an irate caller on the other end. One tip we like to use: try to avoid the phrase “I don’t know”. If you really don’t know the answer, focus on what you can do in order to help your caller. “Jane would be the best person to help you with that. Let me see if she’s available to speak with you.”
Customers are calling to find a solution to their problem, whether that be to purchase an item, receive support, etc. It’s your job to provide those solutions. Be prepared by writing down the most commonly asked questions and the answers. A checklist can be helpful, especially when remembering follow-up questions. Show that you’re invested in truly helping them when they call, and you’ll have a customer for life.
Answer Every Call
We mean it…answer the phone! This may sound like common sense, but when you’re out there hustling it can be a struggle to catch those phone calls. This is where we come in. Our OmniCall Receptionists are available 24/7 and we’re here to help you. Our live, virtual receptionists are professional, friendly, and will represent your business well. Most importantly, you will never miss another call.
Learn more about our Virtual Receptionist Services and see how we can best fit your business needs.