When you look around at your competitors, you probably see more employees, larger buildings, a heftier budget. If you’re only focusing on the numbers, it’s easy to feel like a small fish in a big pond. However, keeping up with the leading companies starts with just one key change.
I mean they are the entire reason you’re in business, aren’t they? It’s time to get back to the basics and turn your focus towards customer service. How do you do this successfully? Lucky for you, we’re pretty much Customer Service experts here at OmniCall and we’ve gathered up a few tips!
Is your business set up on all channels your customers are using? How’s your online presence? And most importantly, are you available 24/7? The last one may seem impossible; how can someone be steadily available all day, everyday? With OmniCall! Once you’ve polished up your contacting methods, it’s time to look into a 24/7 Virtual Receptionist Service such as OmniCall. We ensure your customers’ calls are answered when you’re too busy to answer. They will always reach a live, friendly human being – and that’s rare these days.
Keep Your Word
This one’s a biggie. For a customer who just had a horrible experience at a competitors, it’s so important to deliver stellar customer service. Keeping your word sounds juvenile, but again, it’s not so common these days. Following through on dates, meetings, and phone calls builds trust, and long lasting relationships.
With the age of technology so overwhelming, it can be quite a treat to receive something as simple as a handwritten note in the ole’ snail mail. We do this with our OmniCall clients and it never fails to brighten their day. Whether it be a recent engagement, or a loved one to pass, our receptionists take note and send the client a truly genuine card. It shows you took the extra effort and time out of your day to do so – and they will never forget it.
These small gestures take little effort, but they push you leaps and bounds ahead of the competition. The more attention you give your customers, the more they’ll respect you. Anyone can provide a service or product, but not everyone is providing top quality customer service.
Ready to take the next step in standing out? Check out our Virtual Receptionist Services. We’d be honored to represent your business and sky-rocket your customer service level!