Virtual Receptionist Services for Pet Trainers Give You the Tools You Need!
Pet trainers work with a variety of animals every day, dogs and cats especially, teaching them essential tricks and modifying behavior to set them up for success in the home. When you’re running a successful pet training service, inevitably you’re going to receive much business from interested pet owners that need your expertise and training abilities. Unfortunately, you can get so swamped with calls that it’s impossible to keep up properly. What do you do in these highly stressful situations?
With OmniCall, you can rest assured that you’ll get world-class customer service to add a friendly face to all the interactions with your pet training business. Our virtual receptionists understand how to speak to pet owners in the most comforting ways, asking the right questions and reassuring them that everything will be okay. You don’t have to worry so much about missing phone calls again since we’re here 24 hours a day, seven days a week, ready to assist any pet trainer in need. Let’s go into some of the ways that we help pet trainers with their live call answering needs!
What Makes a Great Pet Trainer Stand Out?
To be able to work with pets and animals, it is essential for pet trainers to possess several skills to make their jobs a lot easier for both them, the pets and their clients. Here are some of the most important skills necessary to succeed as a pet trainer and successfully run a pet training business:
Kind and Gentle
Pet trainers must be willing to adopt a kind and gentle approach when it comes to training cats, dogs, and other pets. It all mainly depends on the temperament of the pet. In those cases, the pet trainer must be willing to stay calm even under pressure, much like what our live call receptionists behave when handling the toughest callers over the phone.
Pet trainers must be on the same page as the clients they work with. They can possess the best pet training skills in the world, but it’s still important to be able to communicate with the owners properly. Otherwise, the training and objectives won’t be so clear.
Pet trainers must be willing to think quick on their feet for all types of situations that can occur while training pets and teaching them tricks and instilling desirable behaviors. There are lots of times in pet training where the trainer will have to devise a solution to a problem they haven’t entirely dealt with before.
Attention to Detail
The very best pet trainers are those with the skills to pay attention to the smallest details concerning the pets they work with. This skill is important to have because the pet might be going through something completely different than what the owner might describe. Often, the owners don’t even know what’s happening, so this attention to detail makes a difference in pinpointing what adjustments can be made to the training.
What Happens When Calls Are Missed At Your Pet Training Business?
Dozens of concerned pet owners are counting on you to provide the best possible service and care for their pets. When they aren’t able to reach you in time, that causes much concern. Up to 80% of people who call businesses like yours never call back again! To make matters worse, 60% of them will never want to do business with your pet training company. With these odds, it’s best to have a reliable team of virtual receptionists by your side who can answer these calls even during your most busy hours. You can have much more time to accept more clients without so much stress for them to worry about.
OmniCall’s Pet Training Virtual Receptionist Answering Service Benefits
Get much more control than ever with regards to your incoming calls with OmniCall. OmniCall helps you do much more with your pet sitting business while offering numerous benefits. Our virtual receptionists are the absolute best when it comes to the following:
Treat Every Client with Respect and Understanding
We treat every client with understanding and respect regarding their situation. Our virtual receptionists have the skills and training to help clients feel reassured they’ll be speaking to someone qualified and well-equipped to help them soon.
Ask Important Questions
We make sure our virtual receptionists answer calls promptly and ask pet owners for relevant information including the name of the pet, appointment times, and more. It’s important to get all this information down the first time for more efficient, confidential record keeping and to keep the pet owner happy.
Actively Reduce Hold Times
No pet owner likes to wait an excessive amount of time to get a hold of a real person. Your clients want to know about what time they can pick up their prescribed medication and in general, speak with someone who cares about them. With OmniCall, however, we’re here for you 24 hours a day, seven days a week, and let you know when someone needs urgent help and cut holding times for these clients.
Provide Greater Call Answering Flexibility
Since our representatives can perform under pressure, they can step in and manage your phones even during after-hours. Often, the afternoon is where you’ll encounter the highest call volume. Your practice shouldn’t be limited to accepting calls from patients only during business hours, and with our flexibility, your practice can stay on top of meeting their needs anytime.
How Does It All Work for Pet Sitting Businesses?
Using our virtual receptionist services for pet sitters is easy! Our team of virtual receptionists can screen calls and give you the most critical information you need to prepare for a successful appointment. Other features of using OmniCall for your pet sitting company include:
Accept more messages
A pet training answering service allows your practice to accept more messages and therefore help more clients who need urgent care for their animals.
Schedule upcoming appointments and have more control and flexibility with our help!
Your clients won’t forget when to bring their dogs with our appointment reminders, meaning a more organized workflow for meeting their needs.
Emergency call dispatching
Our virtual receptionists are trained to handle emergency calls and deliver them to you. You create the rules, and our virtual receptionists follow them.