Pet Sitter Virtual Receptionists at OmniCall Are What You Need
Running a successful pet sitter business requires plenty of time, energy, and patience. You must be able to meet each need of the animal owner you work with. On top of that, you have many potential clients calling you throughout the day, with many of these calls taking place in the afternoon or after business hours. What this means is that it’s easy for calls to slip through the cracks and for the reputation of your pet sitting business to take a nosedive if anything like that goes wrong. There’s also the hassle of keeping track of all the times you need to pay a visit to see the owner.
It’s all too much for one person to handle alone. You could hire an in-house team of receptionists who can help you answer these calls, but many of them are going to be far too expensive for your budget. Why not hire a confident team of virtual receptionists instead for your pet sitting business? Our team of virtual receptionists offers unparalleled quality, comparable to what you’d get from an in-house team without all the unnecessary costs. At just $155 a month, you’re going to get a lot for what you pay, leaving you more time to run your business and concentrate on what you love doing the most!
Challenges of Running a Pet Sitting Business
While running a pet sitting business comes with many perks such as all the flexibility and having lots of time to devote to your passion, that’s not to say that there aren’t challenges to deal with. It can be extremely tough to get started too when building a pet sitting business. Some of these challenges are:
You’re going to be working with animals with varying temperaments. It’s better to be safe than sorry by having the right insurance that can cover you if something goes wrong. Also, you want to minimize your liability and risks before you get started with taking your pet sitting business to the next level.
Maintaining Good Physical Health
Pet sitting can be a very demanding full-time role. You have to be in the best physical shape to endure all the activity you can take in a day as a result of looking after your client’s pets. For those times where you’ll walk dogs for miles, this is especially important.
A mistake many new pet sitters make is jumping straight in without gaining any prior experience. There’s a lot of standard procedures involved when handling different breeds of pets and animals. Often, pet sitters will acquire certifications to prove that they understand what they’re doing before pursuing this path all the way.
Working on Weekends is Often a Requirement
If you want to win the attention of clients, often, you’ll have to work on weekends and holidays to satisfy their needs. There are also many opportunities for them to call you after business hours when there’s an emergency or some other issue arises with their pets. In any case, you have to be ready and prepared for anything that could happen.
Running a pet sitting business is a great way to go if you’re both passionate about animals and have the skills and experience to withstand these conditions.
What Happens When Calls Are Missed At Your Pet Sitting Business?
Dozens of concerned pet owners are counting on you to provide the best possible service and care for their pets. When they aren’t able to reach you in time, that causes much concern. Up to 80% of people who call businesses like yours never call back again! To make matters worse, 60% of them will never want to do business with your pet sitting company. With these odds, it’s best to have a reliable team of virtual receptionists by your side who can answer these calls even during your most busy hours. You can have much more time to accept more clients without so much stress for them to worry about.
Get much more control than ever with regards to your incoming calls with OmniCall. OmniCall helps you do much more with your pet sitting business while offering numerous benefits. Our virtual receptionists are the absolute best when it comes to the following:
Treat Every Client with Respect and Understanding
We treat every client with understanding and respect regarding their situation. Our virtual receptionists have the skills and training to help clients feel reassured they’ll be speaking to someone qualified and well-equipped to help them soon.
Ask Important Questions
We make sure our virtual receptionists answer calls promptly and ask pet owners for relevant information including the name of the pet, appointment times, and more. It’s important to get all this information down the first time for more efficient, confidential record keeping and to keep the pet owner happy.
Actively Reduce Hold Times
No pet owner likes to wait an excessive amount of time to get a hold of a real person. Your clients want to know about what time they can pick up their prescribed medication and in general, speak with someone who cares about them. With OmniCall, however, we’re here for you 24 hours a day, seven days a week, and let you know when someone needs urgent help and cut holding times for these clients.
Provide Greater Call Answering Flexibility
Since our representatives can perform under pressure, they can step in and manage your phones even during after-hours. Often, the afternoon is where you’ll encounter the highest call volume. Your practice shouldn’t be limited to accepting calls from patients only during business hours, and with our flexibility, your practice can stay on top of meeting their needs anytime.
How Does It All Work for Pet Sitting Businesses?
Using our virtual receptionist services for pet sitters is easy! Our team of virtual receptionists can screen calls and give you the most critical information you need to prepare for a successful appointment. Other features of using OmniCall for your pet sitting company include:
Accept more messages
A pet sitting answering service allows your practice to accept more messages and therefore help more clients who need urgent care for their animals.
Schedule upcoming appointments and have more control and flexibility with our help!
Your clients won’t forget when to bring their dogs with our appointment reminders, meaning a more organized workflow for meeting their needs.
Emergency call dispatching
Our virtual receptionists are trained to handle emergency calls and deliver them to you. You create the rules, and our virtual receptionists follow them.