Take Charge of Your Pet Shop’s Calls with OmniCall Receptionist
If you’re currently in the pet store business, then you know how much it takes to keep everything running smoothly. It’s a beautiful opportunity to meet and greet many pet owners who come in each day to see what products you have on the aisle. Sometimes, these customers will also call your business to ask you information about the store and products. As your pet store business keeps growing, so does the volume of calls and right when you’re finding great success, it’s easy to get so busy to the point where you don’t have much time to respond to everyone anymore. What can you do about this problem to keep your business and its reputation intact?
You might want to give our virtual receptionists at OmniCall a shot. We’ve been active in the virtual receptionist industry for decades and have the perfect communication and customer service skills to service your needs. You don’t have to hire an expensive in-house team of virtual receptionists either to get the job done. We’re available 24 hours a day, seven days a week, and offer some of the most affordable prices on pet shop answering services on the market. The next time you need to take a break, spend time with family, or go on that vacation you’ve been longing for and need competent customer service professionals to help you, you can always count on us to work with you. You’ll never miss a beat again during and after business hours either with OmniCall!
What’s the Difference Between OmniCall and Traditional In-House Receptionists?
While it might seem tempting to rely on an in-house team to manage your incoming calls to your pet store, there are lots of problems to consider which could be solved by a company like ours. Before deciding on which kind of phone answering company to pick, here’s what you need to know about what makes virtual receptionist companies stand out:
Significantly Less Time Wasted
Finding talent with anything is a pain, and the same goes for finding a good receptionist team. It could take many months of advertising on job boards to even begin finding the right fit. Then, you also have the headache of paying these professionals and convincing them to stay on board for the long run. With our services, you cut out a ton of time you can use to focus on growing the business.
Unlike with in-house receptionist services, you get access to our team anytime. We’re even available on holidays, so no matter what happens, there will always be someone available to help your customers and redirect them to the right places. We’re also active during and after business hours too!
Sensible and Affordable Costs
Because we’re a virtual receptionist service, you save a fortune on overhead and all other costs associated with having a team of receptionists available. You pay a small monthly rate and get access to some of the best receptionists in the field at a fraction of the price of hiring staff internally for these same roles.
Get in contact with our virtual receptionists, and you’ll have more control and input over the process than you thought possible. You decide what our virtual receptionists will say when they speak to your customers, and we’ll handle the rest to make a lasting impression on your pet store business.
See, there’s a lot of advantages you gain from working with a virtual receptionist company. At OmniCall, we’ve brought many innovations to the field and continue to make great strides in being Georgia’s best team of live call answering experts!
What Happens When Calls Are Missed At Your Pet Shop?
Dozens of customers are counting on you to provide the best possible service on the phone. Whether they need information on a product or they’re looking to purchase a new pet, it’s entirely in your best interest to have someone who can answer these calls in the nick of time. Failure to get back to these customers quickly can have dire consequences for your business entirely. Did you know up to 80% of people who call pet boarding businesses like yours never call back again? On top of that, 80% of those same people also said they wouldn’t ever consider doing business with any company which fails to return their calls in the first place! With these odds, it’s best to have a reliable team of virtual receptionists by your side who can answer these calls even during your most busy hours. You can have much more time to focus on growing your pet store and improving its operations.
OmniCall’s Pet Store Virtual Receptionist Answering Service Benefits
Get much more control than ever with regards to your incoming calls with OmniCall. OmniCall helps you do much more with your pet shop while offering numerous benefits. Our virtual receptionists are the absolute best when it comes to the following:
Treat Every Client with Respect and Understanding
We treat every client with understanding and respect regarding their situation. Our virtual receptionists have the skills and training to help clients feel reassured they’ll be speaking to someone qualified and well-equipped to help them soon.
Ask Important Questions
Our team of virtual receptionists will accepts calls made to your phone number. If you’re unavailable or it’s after business hours, then we’ll forward the calls to the appropriate place with your supervision.
Actively Reduce Hold Times
No customer likes to wait an excessive amount of time to get a hold of a real person. Your customers want to know about what time they can pick up their prescribed medication and in general, speak with someone who cares about them. With OmniCall, however, we’re here for you 24 hours a day, seven days a week, and let you know when someone needs urgent help and cut holding times for these customers.
Provide Greater Call Answering Flexibility
Since our representatives can perform under pressure, they can step in and manage your phones even during after-hours. Often, the afternoon is where you’ll encounter the highest call volume. Your practice shouldn’t be limited to accepting calls from patients only during business hours, and with our flexibility, your practice can stay on top of meeting their needs anytime.
How Does It All Work for Pet Stores?
Using our virtual receptionist services for pet shops is easy! Our team of virtual receptionists can screen calls and give you the most critical information you need to prepare for a successful appointment. Other features of using OmniCall for your pet store include:
Accept more messages
A pet shop service allows your business to accept more messages and therefore help more customers searching for product information or looking to buy a new pet for their home!
Schedule upcoming appointments and have more control and flexibility with our help!
Your clients won’t forget when to bring their dogs with our appointment reminders, meaning a more organized workflow for meeting their needs.
Emergency call dispatching
Our virtual receptionists are trained to handle emergency calls and deliver them to you. You create the rules, and our virtual receptionists follow them.