Accomplish More With Your Pet Grooming Business with OmniCall Receptionist
Pet owners love spending money on pet grooming services worth their weight. It’s often considered one of the most recurring expenses for the average pet owner. As you keep progressing in building your business and offering unmatched quality, word quickly spreads, and suddenly you’re now at the forefront in everyone’s minds. The best part about running this kind of business is you don’t even need a formal office to do it. You can also run one from the very comforts of your own home, but even so, the threat of missing calls from pet owners is still quite considerable. In these situations, you will still need some receptionist team to take care of these calls, but another problem here is how expensive hiring in-house can be.
It’s never a problem for us, however. OmniCall Receptionist is happy to present a solution you can get excited about. We offer innovative live call answering services for interested pet grooming business owners. Think of it this way. For as little as $155 a month, you can get the same level of quality you’d get if you hired an in-house team, but without all the unnecessary overhead and expenses to pay out of pocket. No payroll to keep up with either, so you can fully concentrate on what you do best and helping dogs, cats, and other animals you love most. With less time worrying about whether you’re going to be available to set up that next pet grooming appointment, your business will continue to grow, and your brand will remain in great shape too. Give us a try today, and you won’t regret your decision for many reasons, as we’ll go over here.
Can I Have a Successful Pet Grooming Business?
Being able to have a successful pet grooming business like with anything else in life requires hard work on your part, but there are some factors you should be aware of. You also need to make sure you have these fundamentals down before you’re ready to become a force to be reckoned with in your town as a professional pet groomer:
Having the Right Amount of Capital
When we say capital, we don’t just mean money. You also have to have the right supplies available and the best people who can help you with anything you don’t want to do. That’s where we can offer our assistance. Customer service is always valuable, but it’s tricky for anyone to attempt doing more than one thing at a time.
Anything can go wrong, even with a pet grooming business. Accidents are bound to happen at some point, so it’s always wise to plan and have insurance to guard yourself against liabilities which can occur.
It’s best to have a few certifications to your name, especially to make sure you have the best understanding of how to handle pets and animals in your pet grooming business. One important certification to have down would be something from the National Dog Groomers Association of America or the National Cat Groomers Institute.
Don’t expect to have the most successful pet grooming business overnight. It takes time and patience to get to the point where you have dozens of people wanting their pets groomed by you and your team. To weather through the toughest times, it helps to have tons of passion for what you do to prevent more stress and burnout from happening.
Being a pet groomer and running a business at the same time can be quite a daunting challenge, and even more so when business is ripe. You go from not having enough business to having way more than you feel you can handle, so it’s imperative to bring in an experienced virtual receptionist team during these busy times.
Is It That Bad When Phone Calls Are Missed?
Missing one or two calls on the phone might not be that significant on the surface, but you have to remember your industry is highly customer service oriented. People want to feel like the companies they engage with actually care about them. What kind of message does it send when your customers are sent to voicemail instead of talking with a real person. To put things into greater perspective, know that a whopping 60% of callers who are sent to voicemail rarely call back. This could mean you already lost hundreds of dollars in revenue. What’s worse is these angry customers can go to your Yelp or Google My Business pages online and leave bad reviews and then tell their friends about what happened. In a time where word-of-mouth and social media are so crucial to the survival of businesses, you can’t take missing any phone calls from clients lightly. Our virtual receptionist services solve this problem and bring out the best qualities of your business while giving each message a gentle, friendly style.
OmniCall’s Pet Groomer Virtual Receptionist Answering Service Benefits
Get much more control than ever with regards to your incoming calls with OmniCall. OmniCall helps you do much more with your pet grooming business while offering numerous benefits. Our virtual receptionists are the absolute best when it comes to the following:
Treat Every Client with Respect and Understanding
We treat every client with understanding and respect regarding their situation. Our virtual receptionists have the skills and training to help clients feel reassured they’ll be speaking to someone qualified and well-equipped to help them soon.
Ask Important Questions
We make sure our virtual receptionists answer calls promptly and ask pet owners for relevant information including the name of the pet, appointment times, and more. It’s important to get all this information down the first time for more efficient, confidential record keeping and to keep the pet owner happy.
Actively Reduce Hold Times
No pet owner likes to wait an excessive amount of time to get a hold of a real person. Your clients want to know about what time they can pick up their prescribed medication and in general, speak with someone who cares about them. With OmniCall, however, we’re here for you 24 hours a day, seven days a week, and let you know when someone needs urgent help and cut holding times for these clients.
Provide Greater Call Answering Flexibility
Since our representatives can perform under pressure, they can step in and manage your phones even during after-hours. Often, the afternoon is where you’ll encounter the highest call volume. Your practice shouldn’t be limited to accepting calls from patients only during business hours, and with our flexibility, your practice can stay on top of meeting their needs anytime.
How Does It All Work for Your Pet Grooming Business?
Using our virtual receptionist services for your business is easy! Our team of virtual receptionists can screen calls and give you the most critical information you need to prepare for a successful appointment. Other features of using OmniCall for your pet grooming company include:
Schedule upcoming appointments and have more control and flexibility with our help!
Accept more messages
You’ll never fear not being able to respond to all customer requests again. Our virtual receptionist services let you do more in far less time!
Your clients won’t forget when to bring their dogs with our appointment reminders, meaning a more organized workflow for meeting their needs.
Emergency call dispatching
Our virtual receptionists are trained to handle emergency calls and deliver them to you. You create the rules, and our virtual receptionists follow them.