Build Better Relationships Between Pets and People and Never Miss a Beat
Looking after a pet is a lot like learning to provide stellar customer service on the phone. In both situations, you have to be as calm and collected as possible even under massive pressure. With pet behavioral consulting and modification measures, your communication skills are put to the test. Can you tame an aggressive pup into the perfect canine companion? How long can it take for you to help a pet overcome their worst fears and anxieties? Every day, you have these sorts of questions running through your mind, and this in itself can induce much stress. It’s even worse when you’re doing such a great job, more and more people find your business and want to schedule appointments ASAP. Now, the problem then is you’ve gotten so busy with trying to answer each call yourself that you barely have time to focus on what you loved doing in the first place.
It’s not only a nuisance in keeping you from giving your undivided attention to pets in need, but your whole business is at risk too. One missed call alone can be enough to stain your reputation as a behavioral consultant people can trust. They can get the wrong idea about you and never want to bring their pet in, which would be a shame. You worked hard to build your business and giving pet owners the best guidance and advice only for your efforts to be overshadowed by the adverse reactions from those who waited too long to speak to a real person. With OmniCall, you shouldn’t have this problem ever again. Our virtual receptionists are here to give you the peace of mind you always wanted, knowing everyone who needs help will have someone to speak to, even when you’re out of the office or on vacation. And for just $155 a month, you get access to experienced virtual receptionists who are passionate about what they do each day!
Is Pet Behavioral Consulting the Same as Pet Training?
This is a common question which trips up people trying to know whether they should see a pet trainer or a consultant for problems their pets have. Whereas dog training focuses more on teaching a pet how to follow instructions and specific commands, pet behavioral consulting focuses explicitly on helping animals with fear and aggression problems. While one can say there is some pet training involved, the differences are still substantial. Many pet behavioral consultants even have Ph.D.s in their field.
To become an animal behavior consultant requires several years of experience. Different animals like parrots and horses have distinct requirements to get certified. You don’t need to have a college degree to become a pet behavioral consultant, but as with many fields, the experience is what holds the most weight.
Is It That Bad When Phone Calls Are Missed?
Missing one or two calls on the phone might not be that significant on the surface, but you have to remember your industry is highly customer service oriented. People want to feel like the companies they engage with actually care about them. What kind of message does it send when your customers are sent to voicemail instead of talking with a real person. To put things into greater perspective, know that a whopping 60% of callers who are sent to voicemail rarely call back. This could mean you already lost hundreds of dollars in revenue. What’s worse is these angry customers can go to your Yelp or Google My Business pages online and leave bad reviews and then tell their friends about what happened. In a time where word-of-mouth and social media are so crucial to the survival of businesses, you can’t take missing any phone calls from clients lightly. Our virtual receptionist services solve this problem and bring out the best qualities of your pet behavioral consulting business while giving each message a gentle, friendly style.
OmniCall’s Virtual Receptionist Answering Service Benefits
Get much more control than ever with regards to your incoming calls with OmniCall. OmniCall helps you do much more with your pet behavioral consulting firm while offering numerous benefits. Our virtual receptionists are the absolute best when it comes to the following:
Treat Every Client with Respect and Understanding
We treat every client with understanding and respect regarding their situation. Our virtual receptionists have the skills and training to help clients feel reassured they’ll be speaking to someone qualified and well-equipped to help them soon.
Ask Important Questions
We make sure our virtual receptionists answer calls promptly and ask people for the information which matters most to you. It’s important to get all this information down the first time for more efficient, confidential record keeping and to keep the animal lover happy.
Actively Reduce Hold Times
No one likes to wait an excessive amount of time to get a hold of a real person. With OmniCall, however, we’re here for you 24 hours a day, seven days a week, and let you know when someone needs urgent help and cut holding times.
Provide Greater Call Answering Flexibility
Since our representatives can perform under pressure, they can step in and manage your phones even during after-hours. Often, the afternoon is where you’ll encounter the highest call volume. Your business shouldn’t be limited to accepting calls from patients only during business hours, and with our flexibility, you can stay on top of meeting their needs anytime.
How Does It All Work for Your Pet Behavioral Consulting Business?
Using our virtual receptionist services for your business is easy! Our team of virtual receptionists can screen calls and give you the most critical information you need to prepare for a successful appointment. Other features of using OmniCall as your answering service of choice include:
Schedule upcoming appointments and have more control and flexibility with our help!
Accept more messages
You’ll never fear not being able to respond to all customer requests again. Our virtual receptionist services let you do more in far less time!
Your clients won’t forget when to bring their dogs with our appointment reminders, meaning a more organized workflow for meeting their needs.
Emergency call dispatching
Our virtual receptionists are trained to handle emergency calls and deliver them to you. You create the rules, and our virtual receptionists follow them.