Be More Efficient and Do What You Love the Most with OmniCall
You want to perform at your best and use your expertise to make the lives of animals happier. There isn’t always time to manage the administrative parts of your veterinarian clinic’s operations or accept as many calls as you’d like as you see your clinic’s success and reputation grow. When you can’t accept a call immediately, the person on the other end of the line grows worried and concerned about what could be happening at your clinic.
Our team at OmniCall knows professionals in the veterinarian field must perform at their best, so we act as your virtual in-house receptionist. We treat each caller as an individual with important needs for their pet and listen attentively to their concerns. In short, we make your job more stress-free, giving you more time to concentrate on your work.
How Stressful is a Veterinarian’s Job?
Emotions run high in the veterinary field. The hours can be very long with many clinics open as late as 8 PM every day, even on weekends. Veterinarians have a passion for solving problems to make the lives of animals easier. The profession comes with unique challenges with a high risk of injury or infection. There also many situations where veterinarians must break the bad news to an owner and help them understand what happens when an animal is euthanized. The stress of all these scenarios can be enough to cause burnout in a veterinarian and with missed incoming calls entering the picture, productivity falls, clients get worried, and veterinarians become overwhelmed. With OmniCall, you’re no longer alone in accepting incoming calls from worried clients. Here’s what we do to help you feel less stressed and panicked at the job:
Treating Every Client with Respect and Understanding
Asking Important Questions
Actively Reduce Hold Times
Flexibility in Answering Incoming Calls
How Does It All Work?
Using our virtual receptionist services for veterinarians is easy! Our team of virtual receptionists can screen calls and capture important information to forward to the right veterinarian on staff. Other features of using OmniCall for your veterinary clinic include:
We handle your phone lines for you when you’re away for a business meeting or because of after hours.
Clients will call your number, and we will follow your specifications as to how you want each call handled.
The calls are transferred to the right receptionist, and they can also handle the follow-up process with the on-staff veterinarian and the client.
Our virtual receptionists will complete the training necessary to begin accepting calls from your customers.
Best Ways to Use a Virtual Veterinary Answering Service
When you use our virtual veterinary answering services, your practice can do more without the need to pour additional resources and funding into a larger in-house staff. Some of the ways you can best take advantage of our virtual receptionist services include: