Veterinarians

Live Veterinary Answering Services

Overwhelmed by the volume of calls your vet clinic receives? Let OmniCall Receptionist step in and give you the flexibility to do your job and focus on maintaining the health and wellness of animals and pets at your clinic!

Be More Efficient and Do What You Love the Most with OmniCall

You want to perform at your best and use your expertise to make the lives of animals happier. There isn’t always time to manage the administrative parts of your veterinarian clinic’s operations or accept as many calls as you’d like as you see your clinic’s success and reputation grow. When you can’t accept a call immediately, the person on the other end of the line grows worried and concerned about what could be happening at your clinic.

Our team at OmniCall knows professionals in the veterinarian field must perform at their best, so we act as your virtual in-house receptionist. We treat each caller as an individual with important needs for their pet and listen attentively to their concerns. In short, we make your job more stress-free, giving you more time to concentrate on your work.

How Stressful is a Veterinarian’s Job?

Emotions run high in the veterinary field. The hours can be very long with many clinics open as late as 8 PM every day, even on weekends. Veterinarians have a passion for solving problems to make the lives of animals easier. The profession comes with unique challenges with a high risk of injury or infection. There also many situations where veterinarians must break the bad news to an owner and help them understand what happens when an animal is euthanized. The stress of all these scenarios can be enough to cause burnout in a veterinarian and with missed incoming calls entering the picture, productivity falls, clients get worried, and veterinarians become overwhelmed. With OmniCall, you’re no longer alone in accepting incoming calls from worried clients. Here’s what we do to help you feel less stressed and panicked at the job:

Treating Every Client with Respect and Understanding

We treat every client and loved one with the respect they deserve. Our virtual receptionists have the skills and training to help clients feel reassured they’ll be speaking to someone qualified and well-equipped to help them soon.

Asking Important Questions

We make sure our virtual receptionists answer calls promptly and ask clients for specific details about the condition of their animal. It’s important to get all this information down the first time for more efficient, confidential record keeping.

Actively Reduce Hold Times

Animal lovers don’t have time to wait very long to receive proper care for their pets. They need to speak to someone at once. Unfortunately, vet clinics are sometimes swamped and overloaded by many clients calling at the same time. With OmniCall, however, we’re here for you 24 hours a day, seven days a week, and let you know when someone needs urgent help and cut holding times for these clients.

Flexibility in Answering Incoming Calls

Since our representatives can perform under pressure, they can step in and manage your phones even during after-hours. Often, the afternoon is where you’ll encounter the highest call volume. Your practice shouldn’t be limited to accepting calls from distressed pet owners only during business hours, and with our flexibility, your practice can stay on top of meeting their needs anytime.

How Does It All Work?

Using our virtual receptionist services for veterinarians is easy! Our team of virtual receptionists can screen calls and capture important information to forward to the right veterinarian on staff. Other features of using OmniCall for your veterinary clinic include:

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We handle your phone lines for you when you’re away for a business meeting or because of after hours.

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Clients will call your number, and we will follow your specifications as to how you want each call handled.

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The calls are transferred to the right receptionist, and they can also handle the follow-up process with the on-staff veterinarian and the client.

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Our virtual receptionists will complete the training necessary to begin accepting calls from your customers.

Best Ways to Use a Virtual Veterinary Answering Service

When you use our virtual veterinary answering services, your practice can do more without the need to pour additional resources and funding into a larger in-house staff. Some of the ways you can best take advantage of our virtual receptionist services include:

Appointment scheduling

Schedule upcoming appointments and have more control and flexibility with our help!

Accept more messages

A veterinary answering service allows your practice to accept more messages and therefore help more clients who need urgent care for their animals.

Appointment reminders

Your clients won’t forget when to bring their pets with our appointment reminders, meaning a more organized workflow for meeting their needs.

Emergency call dispatching

Our virtual receptionists are trained to handle emergency calls and deliver them to you. You create the rules, and our virtual receptionists follow them.

Grow Your Veterinary Practice with OmniCall

With our highly affordable plans starting at $155 a month, you’re on your way to receiving excellent virtual receptionist services for your veterinary clinic. You can try us for free for 30 days, and if you’re unhappy for any reason, we’ll give you a refund no questions asked!

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