Psychologists

Live Call Answering for Clinical Psychologists & Mental Health Professionals

You help lots of patients cope with their mental problems and other distress issues. Helping people gives you much satisfaction. However, keeping up with every incoming call towards your psychology clinic isn’t child’s play. It’s a lot of hard work, and you need OmniCall Receptionist to provide excellent customer service.

Mental Health Virtual Receptionist Services Allow You to Do More

People talk to psychologists for a variety of reasons. Some of them talk with psychologists because they’re feeling lonely and struggle with depression or social anxiety. Others have a condition severely impacting their physical health and need help to cope properly. As a clinical psychologist, you’re busy enough with all your responsibilities for these people.

You can’t grow an extra pair of hands or another head to keep up with all the missed calls at your practice. Neither is it always feasible to hire a whole in-house live call answering team. We think it’s a much better deal to let a professional virtual receptionist company provide the kindest, friendliest service to current and potential patients. At OmniCall, we have everything you need to do more to grow your psychological practice. Find out why using a virtual medical answering service like ours will make your professional life much smoother.

Types of Conditions Psychologists Treat

Clinical psychologists focus their efforts on treating patients with mental health problems. They don’t prescribe medications like psychiatrists do. Instead, they closely listen to each patient and the specific issue they’re overcoming. They also use the most updated version of the DSM (Diagnostic and Statistical Manual), published by the American Psychological Association (APA), to diagnose patients and create effective treatment plans. There are many types of mental conditions psychologists help patients with. Here are some of the most common:

Depression

Depression is an umbrella term for an assortment of mental issues in which the patient experiences a low mood and lots of other emotional problems like social withdrawal and irritability. Psychologists use psychotherapy (talk therapy) to help patients with depression work through their problems and find answers.

Post-traumatic Stress Disorder

People who have PTSD relive the experiences of a traumatic event intensely. Their distress is severe enough to affect their lives in the form of increased startled behavior, lower concentration levels, nightmares, and insomnia.

Panic Disorder

Panic disorder patients suffer from frequent panic attacks and anxiety responses with no specific cause and happen anywhere. They take drastic steps to avoid situations where these intense emotions take place actively. Symptoms of panic attacks include sweating, chest pain, heart palpitations, dizziness, and nausea.

Schizophrenia

Over 21 million people worldwide have schizophrenia, a crippling mental illness causing significant mental distress. People living with schizophrenia hear nonexistent voices in their heads and exhibit symptoms of fear and withdrawal. They also suffer from lots of hallucinations. In addition to taking medication, many schizophrenia patients need psychotherapeutic treatment to learn how to best cope with their condition.

Bipolar Disorder

Bipolar disorder manifests itself in patients through sudden shifts in energy and mood. The symptoms are so debilitating that bipolar disorder patients find it difficult to maintain relationships and work and school performance. Like with depression, psychologists also use talk therapy to help modify patient behavior.
In every case, psychologists need strong communication skills and empathy to keep patients calm and stable. With our live call answering services, we also have virtual receptionists who understand the importance of effective communication with callers who are struggling and need help.

The Most Important Psychologist Characteristics

The most effective psychologists are the ones who listen to what their clients say. With such high-risk clients, they can’t afford to make mistakes on the job. Some of the characteristics needed to be a great psychologist include:

Good Listening Skills

Psychologists need to ask clients the best questions to get to the root of their problems. They make the effort to show clients they care about them with eye contact, head nodding, and clear body language.

Clear Communication with Context

Psychologists face two major challenges when talking with clients. First, they must directly convey their knowledge and expertise without any confusion or ambiguity. Second, psychologists should look at each client individually and assess where they are in life. A 40-year old father with kids will have different problems than a 16-year old teenage girl for instance.
Without these essential traits, you’d have a hard time helping your clients and getting new ones. It just so happens our team of virtual receptionists also possess these traits and more to help you succeed and grow your psychology clinic.

Our Virtual Receptionist Team Understands You and Your Psychological Clinic

When our virtual receptionists talk to people on the phone, they’re also equipped with specific skills to help them feel more comfortable. Here’s everything they do when talking to one of your clients.

Respect and Understanding

We treat every client and loved one with the respect they deserve. Our virtual receptionists have the skills and training to make even your most high-risk clients feel more relaxed and secure knowing we’ll redirect them to the right place.

Asking Important Questions

We make sure our virtual receptionists answer calls promptly and ask patients for their date of birth, contacts, and a summary of their mental problems. It’s important to get all this information down the first time for more efficient record keeping.

Flexibility in Answering Calls

Since our representatives can perform under pressure, they can step in and handle afternoon calls for you. Often, the afternoon is where you’ll encounter the highest call volume, and this can be a significant strain on you and the rest of your psychological team.

Actively Reduce Hold Times

Your patients are human beings just like everyone else. Talking to an automated voice machine is time-consuming for anyone. With patients with mental health issues, they don’t have time to deal with an automated answering machine. They want to talk to kind people who understand just what they’re going through, so that’s exactly what our virtual receptionists offer.

How Does It All Work?

It’s important that as a clinical psychologist and mental health professional, you’re informed about how our virtual receptionist answering services work.

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We handle your phone lines for you when you’re away for a business meeting or because of after hours.

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Your patients will call your number, and we provide customized answer phrases.

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The calls are transferred to the right receptionist, and they can also follow up with the patient’s mental health professional if needed.

Other Benefits and Features We Provide

In addition to providing excellent customer service, our live call answering service comes with these awesome features to help you as a mental health professional:

24/7 Live Call Answering

Live Interaction with Patients

Electronic Record Integration

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Provide Pyschologist Information

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HIPAA Compliant

Efficient Message Routing

Patient Information

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Emergency Message Handling

OmniCall has three different types of plans to help you and your IP law firm. We have plans that cost as little as $155 a month, and each plan comes with 24/7 technical support. The rates are flat meaning that you pay the same amount per month.  Learn more about our plans and see which one is right for you.

Stop Missing Calls and Start Growing Your Practice Today!

Our virtual receptionist plans for mental health professionals cost as little as $155 a month. With every plan, our virtual receptionists will provide high-class customer service. If you’re not satisfied for any reason within 30 days, we’ll give your money back no questions asked. Thanks for choosing OmniCall Receptionist!
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