Medical Call Center Virtual Receptionists
Are you looking for a heartwarming virtual receptionist for your medical office? We understand how busy you may be with helping patients with their appointments, billing, and other important information. There is a lot at stake when trying to run a smooth operation and mistakes can often occur, causing your patients unneeded stress. Even with a qualified medical team, having a competent virtual receptionist can help you save a lot of time and money.
At OmniCall, we are here to help professionals from various industries with excellent personalized live answering services, and the healthcare industry is no exception to the rule. Much of the time, your staff already has enough work to complete with providing care for your patients. Attempting to multitask effectively is easier said than done and not worth the extra hassle. It would be a great detriment if you did not take advantage of all the latest technology for your medical practice, and using our virtual receptionist services should be no different. You will get lots of competence and compassion when you rely on us for your medical answering service needs.
Why Should You Get an Answering Service for Doctors?
Like in any industry involving people calling in, there is a potential for missed calls and unheard messages to go unnoticed.
Voice mailboxes can only hold so many messages
Voicemails magically disappear or get erased.
Caller-Id can miss information or display incorrect information
Why OmniCall Receptionists?
Our live call answering service guarantees every call is answered. Your clients will never be forced to navigate the firm’s directory by touchtone, and you won’t lose potential clients to missed calls. Watch your practice thrive, and your client-base grow when you choose OmniCall to field your high-priority incoming calls. Our expertly trained, professional receptionists will lighten your legal load by taking the full weight of your incoming call volume – And all calls will be treated as confidential.
Our Medical Answering Services Include:
Electronic Record Integration
24/7 Live Call Answering
Live Interaction with Patients
Provide Medical Clinic Information
Efficient Message Routing
Emergency Message Handling
Healthcare Business Types Served
In the healthcare industry, there are many different customers we serve. Some of the examples of healthcare business types we serve are:
How Can a Virtual Medical Answering Service Help?
When you sign up for OmniCall, you will be getting a lot of value for money, and there are many additional benefits which come with our services. We provide these benefits to all our customers.
High-Quality Service At Affordable Costs
We always go the extra mile to provide top-notch service to patients needing urgent medical care. That means no sick days or vacations. We are serious about being there for you 24 hours a day, 7 days a week, so when your patients have a medical emergency, they can comfortably rely on us to help.
High Attention To Detail
With our medical answering service, you also get detailed records of each call. Each message and voicemail is kept on file automatically so you can keep track of how much revenue these calls generate. accurate billing will only help to prevent your firm from hemorrhaging money.
Flexible Doctor Answering Services
Since our representatives can perform under pressure, they can step in and handle afternoon calls for you. Often, the afternoon is where you’ll encounter the highest call volume, and this can be a significant strain on your on-site medical staff.
We have a special team of multilingual receptionists who can speak to patients in Spanish if they need help. You don’t want your patients waiting a long time because there’s no one available who can speak their native language.
Treating Patients With Utmost Respect
Your patients don’t have time to deal with pre-recorded answering machines and the frustration involved. They want to talk to a real person who can give them the attention they need the most, and we make sure every phone call is answered live.
Asking The Right Questions
We make sure our virtual receptionists answer calls in a prompt manner and ask patients for their date of birth, contacts, current doctor, and a synopsis of their medical issue. It’s important to get all this information down the first time for more efficient recordkeeping.
How Does Our Live Call Answering Work?
If you’re interested in having a virtual medical call center by your side, then you need to know how it works. If you want to get started, you can try our services for free before you buy. We are confident you will find our services beneficial for your medical clinic. Here’s a rundown of our process: