Insurance Broker Live Phone Answering from OmniCall Receptionist
Your prospective clients want to feel like they’re talking to someone who understands their pain points well. They don’t want to have a bad experience and feel their points aren’t being addressed. Too many insurance companies lose their customers to their competitors largely because of bad customer service. In fact, studies show that up to 90% of unhappy clients will never want to do business with you again.
Regardless of how attractive your pricing is compared to your competition, a poorly handled call will ruin any chance of making the sale. OmniCall’s team of professional virtual receptionists offer services difficult to find elsewhere all at little cost to you. Watch your savings pile up quickly when you allow us to manage the day-to-day receptionist work remotely.
Have More Time to Work With Your Clients
The best virtual receptionist companies for insurance brokers can take care of any incoming call during and after business hours. You will no longer lose valuable leads because of missed incoming calls. We’re available 24 hours a day, 7 days a week and have a fully trained team of virtual receptionist staff to meet all your needs. Insurance brokers face many challenges which our services can make easier to take on. They include:
As an insurance broker, you’re performing a lot of work in sales and also have lots of business development work to complete. You’re spending lots of time making phone calls and nurturing potential leads, so they convert into more sales.
Insurance brokers face a great challenge managing their time. On top of working a 40-hour work week, you also must have the time to build stronger relationships with personnel, attend marketing events, and work on enhancing the marketing outreach of the insurance company.
Insurance brokers like yourself must be knowledgeable of applicable state and federal regulations and understand how the laws directly affect your clients. You’re also helping them understand them better and answering any questions they might have.
Making enough sales is pivotal in generating new opportunities for the insurance company you work for to grow and expand. Less sales means less chances for the agency to reach greater capacity.
With our services, you’re able to get more accomplished, increase your sales, and make your team much happier as we take care of the incoming calls you’re not able to answer right away.
Why are Phone Calls So Important to Your Insurance Agency?
We give your insurance agency the best chances of generating more leads and sales. With our trained virtual receptionists, missed incoming calls will be a thing of the past. To understand the impact our services can have on your business, you should consider the following:
53% of customers get angry when they aren’t able to speak to the right person
40% of prospective clients will look elsewhere for services if customer service is poor
86% of prospective clients will gladly pay more with the right customer service experience
65% of people have a preference in contacting a business by phone compared to filling out a form on a website
As you can see, accepting phone calls from potential customers is very important. With more missed incoming calls, you’re losing lots of potential revenue and sales for your insurance agency. Your job as an insurance broker becomes more difficult, and you could fall behind your quota too.
Leave a Better First Impression on Clients With Our Help!
To maximize your opportunity to generate more leads, our services will help you do more for less. We’re available 24/7, and our virtual receptionist services cost as low as $155 a month. With OmniCall, you’ll increase your advantages as an insurance broker and will have full confidence in us. We help insurance brokers in several ways, including:
Our Virtual Receptionists Are Easily Trained
If you were to go with an in-house receptionist instead, you’d need to get them up to speed on every important aspect of your business from branding to appropriate conduct. Our virtual receptionists can learn about your firm quickly and provide the same level of quality service for a fraction of the cost of hiring in house. You’ll have more time and resources to focus on growing your insurance agency and keeping clients instead of losing them.
Make an Outstanding First Impression on Prospective Clients
You have a window of time to win a potential client over before they consider other insurance agencies instead. Automated voicemail systems will never replace the gentle care of a real person. Our virtual receptionists are skilled in creating an inviting atmosphere for your clients. They’ll instantly feel they’re talking to someone from a credible business who will listen to their concerns and customer inquiries.
Simple Call Forwarding
When clients call your insurance agency after hours, their calls are forwarded to our 24/7 virtual receptionist team. They’ll answer phone calls the same way an in-house receptionist would. You get complete control with how often you’d like phone calls to be forwarded to our team. We can handle calls during and after business hours so you’ll never miss another call again.
Fantastic Customer Service
Our virtual receptionist team will learn about your business hours, address, location information, and employee extension numbers. When clients call you as an insurance broker, our virtual receptionists will be prepared to answer any basic question with ease. There’s no need to spend a fortune on a whole in-house team or spend much of your day answering frequently asked questions when you have a qualified virtual receptionist team to help you any time of the day.
Emergency Message Handling
By working with us, you’ll have the opportunity to let us know about your requirements for classifying a call as high priority or an emergency. Our virtual receptionists will know exactly when to request emergency help or immediately reach out to one of your staff with details regarding the call. Top priority calls are handled with utmost care and swiftness.
Quick Appointment Scheduling
When your clients need to schedule a meeting at your insurance agency, they will speak to virtual receptionists who understand how to use various scheduling tools and programs. With their knowledge of how these tools work, they can score more confirmed appointments for your company. Depending on your hours of operation, we will work within your allotted time to schedule your clients for the days and hours you are available. Once we work out an appropriate time, we will notify you and keep you updated on changes and cancellations from the client.