Independent Agents

Independent Agent Answering Services

Want an easier way to keep up with the large volume of phone calls you receive as an independent insurance agent? OmniCall Receptionist offers low-cost virtual answering services to help you stay focused on acquiring more leads.

Virtual Answering Services for Independent Agents

Your job as an independent agent is to represent multiple insurance companies on your objective to act as a personal insurance shopper for clients. Clients turn to you to help them secure the most competitive insurance rates. Sometimes, the demand for your services can become so great that you don’t always have time to answer every incoming call. To grow your agency, it’s paramount to have a team of professional receptionists ready to make answering client calls more manageable.

OmniCall Receptionist has affordable independent insurance agent answering services to help you become more productive and take on more leads. Our services are available 24/7, so even after hours, your clients can speak to a knowledgeable, friendly receptionist. You’ll also save a bundle hiring a virtual receptionist company as opposed to paying way more for in-house receptionist services.

How We Can Help You?

Independent agents offer more options than other insurance agents in the industry and attain the most competitive insurance rates for clients. People love doing business with independent agents for several reasons including:

Best Rates

Independent agents greatly increase the likelihood of getting the best insurance rates.

Easier for Clients

Clients have one place to enter their information and don’t have to do as much shopping around with an independent agent’s help.

Relationship Growth

There’s more room for relationship growth between the independent agent and the client.

Clients Best Interest

Independent agents act in the best interest of the client and aren’t employees of the insurance companies.

Capturing Leads

When a client wants to call you after business hours like on weekends, our friendly virtual receptionists will greet them and capture information about the caller.

Increasing Productivity

Your day can be quite busy and hectic with all the clients you help daily. Being productive is harder when you’re talking with one client but are interrupted with phone calls from other clients. With our services, you’ll have greater focus and have more time to devote more attention to write new policies and find more prospects.

Maintain Business Continuity

We’re always ready to represent your business at all hours, even during emergencies. There will be no phone call missed when you trust OmniCall as your independent agent answering service.

Why Phone Calls are Important for Growing Your Agency

You’ll benefit greatly from our affordable independent agent answering services. To understand the full value of what we can do for you, you must get a sense of why clients will easily switch from one independent agent to another. Your clients want to know they’re talking to people who care about their needs. When they’re sent to a voicemail answering machine, they’ll feel ignored and lose faith in the services you sell and cease doing business with you because:

The call was made after business hours

Your accounting firm doesn’t have enough resources

Your employees are busy answering emails instead

The technology doesn’t exist at the firm to manage every call

Up to 85% of people who don’t get an answer back will never call again, and 60% of them will find someone else to help them get better rates on their insurance. Don’t become another statistic and use our virtual receptionist services to maintain your client retention rates!

What Our Virtual Receptionists Offer to You

OmniCall’s virtual receptionist professionals provide quality answering services at the fraction of the cost of hiring a whole in-house team. Our virtual receptionists are prepared to help your independent insurance agent grow and possess many skills to give you more time to grow your firm. The features you’ll get with our services are:

Our Virtual Receptionists Are Easily Trained

If you were to go with an in-house receptionist instead, you’d need to get them up to speed on every important aspect of your independent insurance agency from branding to appropriate conduct. Our virtual receptionists can learn about your firm quickly and provide the same level of quality service for a fraction of the cost of hiring in house. You’ll have more time and resources to focus on growing your independent insurance agency and keeping clients instead of losing them.

Make an Outstanding First Impression on Prospective Clients

You have a window of time to win a potential client over before they consider other independent insurance agents. Automated voicemail systems will never replace the gentle care of a real person. Our virtual receptionists are skilled in creating an inviting atmosphere for your clients. They’ll instantly feel they’re talking to someone from a credible business who will listen to their concerns and customer inquiries.

Simple Call Forwarding

When clients call your independent insurance agency after hours, their calls are forwarded to our 24/7 virtual receptionist team. They’ll answer phone calls the same way an in-house receptionist would. You get complete control with how often you’d like phone calls to be forwarded to our team. We can handle calls during and after business hours so you’ll never miss another call again.

Fantastic Customer Service

Our virtual receptionist team will learn about your business hours, address, location information, and employee extension numbers. When clients call your accounting firm, our virtual receptionists will be prepared to answer any basic question with ease. There’s no need to spend a fortune on a whole in-house team or spend much of your day answering frequently asked questions when you have a qualified virtual receptionist team to help you any time of the day.

Emergency Message Handling

By working with us, you’ll have the opportunity to let us know about your requirements for classifying a call as high priority or an emergency. Our virtual receptionists will know exactly when to request emergency help or immediately reach out to one of your staff with details regarding the call. Top priority calls are handled with utmost care and swiftness.

Quick Appointment Scheduling

When your clients need to schedule a meeting at your accounting firm, they will speak to virtual receptionists who understand how to use various scheduling tools and programs. With their knowledge of how these tools work, they can score more confirmed appointments for your company. Depending on your hours of operation, we will work within your allotted time to schedule your clients for the days and hours you are available. Once we work out an appropriate time, we will notify you and keep you updated on changes and cancellations from the client.

Get Everything You Need to Grow Your Independent Insurance Firm

OmniCall Receptionist provides exceptional customer service. We’ve saved countless clients money with our affordable plans starting at $155 a month. Try us for 30 days, and if you’re unsatisfied for any reason, we’ll give you a refund no questions asked!
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