Claims Adjusters

Virtual Live Call Answering for Claims Adjusters

Customer service is a vital part of maintaining client satisfaction. With OmniCall, claims adjusters can keep more clients happy as they conduct their insurance policy investigations.

Excellent Virtual Receptionist Services from OmniCall Receptionist

Insurance claims adjusters have a handful when it comes to helping clients. They are often working long hours on weekdays and weekends assessing the risks and losses of claims. Maintaining regular contact with clients is a large aspect of the job where empathy, compassion, and understanding are needed to keep them reassured that they are doing business with people who care most about solving their problems. Acquiring new clients comes with a very high cost, and any missed incoming calls mean thousands of dollars in lost opportunities. What should an insurance claims adjuster like yourself do if they want higher customer retention rates and more business in the long run? OmniCall has a powerful solution that makes the job of the claims adjuster much easier. Our virtual receptionist services cut down on the number of times phone calls from your clients go to the answering machine. With our help, you can now have a team of professional receptionists without having to pay enormous amounts of money to hire and train a full in-house staff for answering and forwarding client phone calls. Here’s how our virtual receptionist services will change the way you do business.

Challenges Insurance Claims Adjusters Face

Working as an insurance claim adjuster requires lots of patience, skill, and a willingness to go the extra mile to keep clients satisfied. The first thing insurance claims adjusters do when they come into the office each morning is go through a large list of insurance claims assigned by a hotline. You’re essentially a one-stop-shop for the customer whenever they need to get a quote on their home, automobile, or other kinds of properties. Some of the biggest challenges faced by insurance claims adjusters in the industry include:

Constant Phone Calls

The job of an insurance claim adjuster is one where one needs to be highly vigilant. Clients can call your number as late as 3 in the morning. It’s difficult to be able to accept every phone call when there are many clients to attend to.

Difficult Insurance Claims

There are some insurance claims which require much skill and effort to secure the best outcomes for the client. Even the best insurance claims adjusters have trouble with fatality cases where they can do everything they can to get the best policy but feel inadequate because they can’t replace the person who passed away.

High Stakes

Customers need their insurance claims completed now. Not tomorrow nor next week. If insurance claims adjusters aren’t quick enough, they can prolong the unhappiness of their customers, and they will eventually find another insurance company to get their claims situated.

One Size Doesn’t Fit All

Insurance claims adjusters can’t use the same approach for each client. Every client has specific needs they need help with. What might work best for insurance claims involving automobile collisions might not work at all for a situation where property damage is most evident.
Insurance claims adjusters on average work anywhere from 41 to 45 hours and many work even longer than that because of these challenges. To help keep up with a demanding workload, our virtual receptionist professionals will act as your virtual in-house call center, answering and forwarding calls even after business hours.

Why are Phone Calls So Important for Insurance Claims Adjusters?

We give you the best chances of providing great service for all your clients. With our trained virtual receptionists, missed incoming calls will be a thing of the past. To understand the impact our services can have on your productivity as an insurance claims adjuster, you should consider the following:

53% of customers get angry when they aren’t able to speak to the right person

40% of prospective clients will look elsewhere for services if customer service is poor

86% of prospective clients will gladly pay more with the right customer service experience

65% of people have a preference in contacting a business by phone compared to filling out a form on a website

As you can see, accepting phone calls from potential customers is very important. With more missed incoming calls, you risk lowering your customer retention rates, and your clients could go to another claims adjuster for help. Your job as an insurance agent becomes more difficult, and you could fall behind your quota too.

Leave a Better First Impression on Clients With Our Help!

To maximize your opportunity to keep more of your clients happy, our services will help you do more for less. We’re available 24/7, and our virtual receptionist services cost as low as $155 a month. With OmniCall, you’ll increase your advantages as an insurance claims adjuster and will have full confidence in us. We help insurance claims adjusters in several ways, including:

Make an Outstanding First Impression on Prospective Clients

You have a window of time to win a potential client over before they consider other insurance companies instead. Automated voicemail systems will never replace the gentle care of a real person. Our virtual receptionists are skilled in creating an inviting atmosphere for your clients. They’ll instantly feel they’re talking to someone from a credible business who will listen to their concerns and customer inquiries.

Emergency Message Handling

By working with us, you’ll have the opportunity to let us know about your requirements for classifying a call as high priority or an emergency. Our virtual receptionists will know exactly when to request emergency help or immediately reach out to one of your staff with details regarding the call. Top priority calls are handled with utmost care and swiftness.

Simple Call Forwarding

When clients call your business after hours, their calls are forwarded to our 24/7 virtual receptionist team. They’ll answer phone calls the same way an in-house receptionist would. You get complete control with how often you’d like phone calls to be forwarded to our team. We can handle calls during and after business hours so you’ll never miss another call again.

Our Virtual Receptionists Are Easily Trained

If you were to go with an in-house receptionist instead, you’d need to get them up to speed on every important aspect of your business from branding to appropriate conduct. Our virtual receptionists can learn about your firm quickly and provide the same level of quality service for a fraction of the cost of hiring in house. You’ll have more time and resources to focus on growing your insurance agency and keeping clients instead of losing them.

Fantastic Customer Service

Our virtual receptionist team will learn about your business hours, address, location information, and employee extension numbers. When clients call you as an insurance claims adjuster, our virtual receptionists will be prepared to answer any basic question with ease. There’s no need to spend a fortune on a whole in-house team or spend much of your day answering frequently asked questions when you have a qualified virtual receptionist team to help you any time of the day.

Quick Appointment Scheduling

When your clients need to schedule a meeting with you, they will speak to virtual receptionists who understand how to use various scheduling tools and programs. With their knowledge of how these tools work, they can score more confirmed appointments for your company. Depending on your hours of operation, we will work within your allotted time to schedule your clients for the days and hours you are available. Once we work out an appropriate time, we will notify you and keep you updated on changes and cancellations from the client.

Increase Your Client Retention with OmniCall Today!

OmniCall Receptionist provides exceptional customer service. We’ve saved countless clients money with our affordable plans starting at $155 a month. Try us for 30 days, and if you’re unsatisfied for any reason, we’ll give you a refund no questions asked!
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