Virtual Answering Services for Captive Insurance Agents
Working for a captive insurance company means you’ll only have to specialize in selling that company’s products and services. You have the backing of a large insurance company brand. In your situation, you might face high call volumes and therefore need a reliable virtual receptionist company to help you stay productive on the job as a captive agent.
OmniCall Receptionist has affordable insurance answering services for captive insurance agents to allow you to improve your lead generation strategies to grow your business. Our services are available 24/7, so even after hours, your clients can speak to a knowledgeable, friendly receptionist. You’ll also save a bundle hiring a virtual receptionist company as opposed to paying way more for in-house receptionist services.
How We Can Help You?
As a captive insurance agent, you are trained to sell a specific brand of products. You don’t need to concern yourself with learning about other rules and products from multiple insurance companies. The focus lies in immediately letting a client know if they qualify and provide an estimate on how much their quote will cost. Like with other insurance agents in the business, your primary goal is to provide personalized, friendly customer service to build trust with your clients overtime. You’re not alone in providing great service to your clients. Our team of virtual receptionists also share your vision in invitingly connecting with customers. Our virtual receptionists will help you with:
When a client wants to call you after business hours like on weekends, our friendly virtual receptionists will greet them and capture information about the caller.
Your day can be quite busy and hectic with all the clients you help daily. Being productive is harder when you’re talking with one client but are interrupted with phone calls from other clients. With our services, you’ll have greater focus and have more time to devote more attention to write new policies and find more prospects.
We’re always ready to represent your business at all hours, even during emergencies. There will be no phone call missed when you trust OmniCall as your captive agent answering service.
Why Phone Calls are Important for Growing Your Agency
You’ll benefit greatly from our affordable captive agent answering services. To understand the full value of what we can do for you, you must get a sense of why clients will easily switch from one insurance agency to another. Your clients want to know they’re talking to people who care about their needs. When they’re sent to a voicemail answering machine, they’ll feel ignored and lose faith in the services you sell and cease doing business with you because:
The call was made after business hours
Your accounting firm doesn’t have enough resources
Your employees are busy answering emails instead
The technology doesn’t exist at the firm to manage every call
Up to 85% of people who don’t get an answer back will never call again, and 60% of them will find someone else to help them get better rates on their insurance. Don’t become another statistic and use our virtual receptionist services to maintain your client retention rates!
What Our Virtual Receptionists Offer to You
OmniCall’s virtual receptionist professionals provide quality answering services at the fraction of the cost of hiring a whole in-house team. Our virtual receptionists are prepared to help your captive insurance agent grow and possess many skills to give you more time to grow your captive insurance agency. The features you’ll get with our services are:
Our Virtual Receptionists Are Easily Trained
If you were to go with an in-house receptionist instead, you’d need to get them up to speed on every important aspect of your captive insurance agency from branding to appropriate conduct. Our virtual receptionists can learn about your firm quickly and provide the same level of quality service for a fraction of the cost of hiring in house. You’ll have more time and resources to focus on growing your business and keeping clients instead of losing them.
Make an Outstanding First Impression on Prospective Clients
You have a window of time to win a potential client over before they consider other captive insurance agents. Automated voicemail systems will never replace the gentle care of a real person. Our virtual receptionists are skilled in creating an inviting atmosphere for your clients. They’ll instantly feel they’re talking to someone from a credible business who will listen to their concerns and customer inquiries.
Simple Call Forwarding
When clients call your captive insurance company after hours, their calls are forwarded to our 24/7 virtual receptionist team. They’ll answer phone calls the same way an in-house receptionist would. You get complete control with how often you’d like phone calls to be forwarded to our team. We can handle calls during and after business hours so you’ll never miss another call again.
Fantastic Customer Service
Our virtual receptionist team will learn about your business hours, address, location information, and employee extension numbers. When clients call your captive insurance company, our virtual receptionists will be prepared to answer any basic question with ease. There’s no need to spend a fortune on a whole in-house team or spend much of your day answering frequently asked questions when you have a qualified virtual receptionist team to help you any time of the day.
Emergency Message Handling
By working with us, you’ll have the opportunity to let us know about your requirements for classifying a call as high priority or an emergency. Our virtual receptionists will know exactly when to request emergency help or immediately reach out to one of your staff with details regarding the call. Top priority calls are handled with utmost care and swiftness.
Quick Appointment Scheduling
When your clients need to schedule a meeting at your captive insurance agency, they will speak to virtual receptionists who understand how to use various scheduling tools and programs. With their knowledge of how these tools work, they can score more confirmed appointments for your company. Depending on your hours of operation, we will work within your allotted time to schedule your clients for the days and hours you are available. Once we work out an appropriate time, we will notify you and keep you updated on changes and cancellations from the client.