Improve Your Customer Relationships with OmniCall Receptionist
As an insurance expert, you will need to make time to interact with dozens of customers on a regular basis. Unfortunately, it may not always be feasible to assist your clients and promote your insurance plans and simultaneously. There’s also the added pressure of working closely with your team and communicating your expectations to personnel.
OmniCall has all your concerns, frustrations, and worries covered. With our team of professional virtual receptionists, we can provide high-quality person-to-person interaction with charm and finesse you won’t find anywhere else. With the burden of keeping track of your callers lifted, you will have more time to run your insurance agency the way you want and feel more confident you’re providing your customers with everything they need.
Insurance Agents are Highly Busy and Need Help
Insurance industry professionals and agents are constantly challenged when selling insurance to new clients. They have their balancing act trying to come up with new, innovative ways to approach lead generation while not turning off a potential customer. The consensus from the general public with regards to the insurance industry is that the insurance companies focus too much on selling rather than serving the customer according to ThinkAdvisor. Many people have a low opinion of the insurance industry and insurance agents, often calling them “parasites” and the added frustration of not getting a transparent, fair deal on a new insurance policy doesn’t help matters either.
OmniCall Will Reduce Your Stress
You’re very busy trying to find new customers and retain them, and sadly, with these priorities, you’ll end up with a lot of missed phone calls from customers who are already very suspicious about your intentions. That’s why at OmniCall Receptionist, we understand how high the stakes are in the insurance industry and want to provide insurance agents and professionals high-quality live answering services to make it easier for you to provide the absolute best customer service even when you’re busy. Having a team of highly qualified virtual receptionists by your side will make the lives of both you and your customers much less stressful. The likelihood of retaining loyalty among your customers increases when there’s someone on the line who can answer all their questions and concerns.
Appointment Scheduling Completed Within Minutes
When your clients need to schedule an appointment, they will speak to virtual receptionists who understand how to use various scheduling tools and programs. With their knowledge of how these tools work, they can score more confirmed appointments for your company. Depending on your hours of operation, we will work within your allotted time to schedule your clients for the days and hours you are available. Once we work out an appropriate time, we will notify you and keep you updated on changes and cancellations from the customer.
We Will Learn About the Insurance Industry Inside and Out
Insurance professionals must talk with customers in a way relevant to the industry. Much of the challenge with acquiring new clients comes from the ability of the customer service representative to sell a life insurance plan or an auto insurance plan, and we take great care to understand everything. Technical lingo is not a problem either, and we’ll thoroughly take note of the customer’s background including name, address, and phone number and then follow up with fax or email, adding to your lead generation efforts.
We Handle Our Client Conversations with Impeccable Communication Skills
Sometimes it’s hard for human beings to stay put and pay attention to the other person. That’s not a problem with any of our virtual receptionists. All our virtual receptionists have a way of communicating verbally and using strong vocabulary and grammar to give calls the impression of expertise and class. When we speak to your customers, we provide them with respect they deserve and we also never talk down to them.
Industry Business Types We Cover
At OmniCall, we provide virtual receptionist services for a variety of Finance business types. Some of the types include the following:
Home Owners Insurance
What Are the Perks of Trusting Us to Handle Your Virtual Receptionist Needs?
There are many sound reasons to invest in a qualified virtual receptionist company. You need solid public relations with the people you do business with, and live call answering professionals know exactly how to keep your customers calm. Here are some of the many reasons to make OmniCall Receptionist part of your next investment.
Efficient Information Capturing
Our virtual receptionists will carefully listen to each caller’s questions and answer them while listening to your instructions and following privacy laws.
No More Missed Calls
We champion our consistency in answering business hour calls. We believe it’s important for a caller to always have access to a live person who can help them out. Bilingual virtual receptionists are also available for clients who may not readily understand English.
Thorough Phone Screening Practices
You never have to worry about your callers connecting with the wrong people at your financial firm. By relying on OmniCall for phone screening, clients will have the pleasure of speaking to kind, patient people who stay calm in any situation imaginable.
Automatic Voicemail and Message Record Keeping
You will able to see every detail of the phone conversations and what was discussed. Keeping track of these calls has never been easier!
Have More Time to Expand Your Company
Forget about spending a fortune on in-house receptionists. We can provide a much better deal at a lower cost, with as much professionalism and skill. We are here 24/7 to serve your needs.