Virtual Receptionists Help Web Development Firms Be Productive
Web developers are responsible for building websites and applications which work on all devices from PCs to tablets. They must be able to listen to the specific needs of a client. A lot of what goes into retaining clients comes from providing excellent customer service, especially during phone consultations. The problem happens when there are too many missed incoming calls at your web development firm.
Even one missed incoming call could spell disaster for your web development business. If word spreads that your business isn’t able to reach out to clients quick enough, you will have a more difficult time obtaining new clients and keeping your current ones happy. You no longer need to worry, however! OmniCall Receptionist is here to give your web development team the leverage to get more clients and make outstanding first impressions on prospective clients. You can focus more on making sure the website is working rather than constantly worrying about whether your business can keep up with a large volume of phone calls.
What It Takes to be a Great Web Developer
Excellent Communication Skills
You must be able to clearly convey what you did on a website and explain the features you implemented for the client to understand. The client wants to know whether what you’re building will help their business grow in some way. Great communication also allows you to discuss timelines and milestones in the projects you build.
The most skilled web developers are masters of learning new information quickly. The web development industry is constantly changing, with new standards, practices, and frameworks coming out all the time. Web developers must stay updated on the latest news in their industry as well.
Web developers must have a lot of cross-functional knowledge to make communication with other departments easier. They need to understand the basics of online marketing and building sites that convert people who browse the website.
A good web developer is really an independent problem solver that doesn’t need much direction from anyone else. They are the experts and need to be able to find the answers to technical problems on their own by reading documentation and testing things out.
Beat Your Competitors with OmniCall for Less Money
We offer customized live call answering solutions for web development companies. Our virtual receptionists are trained to provide the most courteous customer service over the phone. They can communicate how valuable your services are and capture information on the people calling into your web development business.
They perform just as well as any in-house team of receptionists, except the costs are much cheaper. In fact, our virtual receptionist services only cost as little as $155 a month. Rather than spend thousands of dollars on in-house staff to handle answering the phones for you, it’s wise to invest in a live call answering company like OmniCall instead.
Exceptional Web Development Consultation & Appointment Scheduling
When your clients need to schedule an appointment with your web development team, they will speak to virtual receptionists who understand how to use various scheduling tools and programs. With their knowledge of how these tools work, they can score more confirmed appointments for your company. Depending on your hours of operation, we will work within your allotted time to schedule your clients for the days and hours you are available. Once we work out an appropriate time, we will notify you and keep you updated on changes and cancellations from the client.
We Know How to Calm Down Customers Over the Phone
Sometimes, it’s very difficult not to encounter an angry customer over the phone. Misunderstandings happen all the time in web development businesses, and our virtual receptionists have the patience to deal with even the most disgruntled caller. When they can’t reach someone quick enough, our virtual receptionists step in and take over from there, representing your business with grace and dignity.
Make Communication with Clients Easier and Less Intimidating
People can have a hard time coming to terms with understanding a lot of the terminology web developers use. How many of your clients know what JSON or Ajax are? Exactly! However, our virtual receptionists will go the extra mile to learn about the most relevant industry-specific terms and make it easier for your clients to understand what the objectives of your business are. You just give them any material you want them to emphasize over the phone, and they’ll handle the rest.
What Are the Benefits?
We’re glad you asked! At OmniCall, we are all about giving your clients the executive treatment, and our dedication and hard work reflect our approach to making live call answering a pleasurable experience for everyone.
Efficient Information Capturing
Our virtual receptionists will carefully listen to each caller’s questions and answer them while listening to your instructions and following privacy laws.
No More Missed Calls
We champion our consistency in answering business hour calls. We believe it’s important for a caller always to have access to a live person who can help them out. Bilingual virtual receptionists are also available for clients who may not readily understand English.
Thorough Phone Screening Practices
You never have to worry about your callers connecting with the wrong people at the help desk. By relying on OmniCall for a phone screening, clients will have the pleasure of speaking to kind, patient people who stay calm in any situation imaginable.
Help More Customers
Forget about spending a fortune on in-house receptionists. We can provide a much better deal at a lower cost, with as much professionalism and skill which will allow you to take on a heavier workload and not fall behind. We are here 24/7 to serve your needs.
Automatic Voicemail and Message Record Keeping
You will able to see every detail of the phone conversations and what was discussed. Keeping track of these calls has never been easier!