Virtual Receptionist Services from OmniCall Help You Get More Done!
Providing amazing customer service for customers calling your company’s tech support environment is important for maintaining a good reputation. Customers demand immediate live support when they run into technical problems they can’t fix themselves and need someone to talk to ASAP. Tech support professionals can get very busy and therefore not always be able to get to every single customer who calls. There are often where there are missed phone calls during and after business hours.
How can tech support professionals improve customer service and be able to get back to customers quicker? OmniCall Receptionist’s team of virtual receptionist professionals are friendly, charming, and always willing to lend an extra hand. With our help, you’ll have more time to help customers with all their IT concerns.
Responsibilities of a Tech Support Professional
An excellent tech support professional is the point of contact for many customers having problems with their computer hardware and software. As a tech support professional, you must possess several important qualities that make doing business with your customers an easier feat. Several of these qualities are:
Attention to Detail
Ability to Learn Quickly
Critical Thinking Skills
Our virtual receptionist also possess many similar qualities which make them invaluable, indispensable assets to take the pressure off your team when dealing with a heavy influx of phone calls from customers looking for IT help.
Gain a Competitive Advantage with OmniCall
We’re able to provide custom live calling solutions for tech support facilities. IT answering services are never a one-size-fits all deal and we work on developing specific solutions that will work with our tech support clients. We also focus on providing callers with a reliable experience and no-nonsense answers to their problems 24/7.
The costs are far less than hiring another employee to accept phone calls in-house. Even after business hours, we’ll be here accepting calls and routing them to the right place. We’ll never leave your customers hanging, and if you want more great reasons to use our virtual tech support phone answering services, have a look for yourself.
Exceptional Tech Support Scheduling Discussions
We Know How to Diffuse Tensions Over the Phone
Impressive Client Communications with Strong Vocabulary and Grammar
What Are the Benefits?
We’re glad you asked! At OmniCall, we are all about giving the customer the executive treatment, and our dedication and hard work reflect our approach to making live call answering a pleasurable experience for everyone.
Our Virtual Receptionists Are Easily Trained
If you were to go with an in-house receptionist instead, you’d need to get them up to speed on every important aspect of best tech support practices from branding to appropriate conduct. Our virtual receptionists can learn about your firm quickly and provide the same level of quality service for a fraction of the cost of hiring in house. You’ll have more time and resources to focus on growing your business and keeping clients instead of losing them.
Make an Outstanding First Impression on Prospective Clients
Simple Call Forwarding
When customers call your business after hours, their calls are forwarded to our 24/7 virtual receptionist team. They’ll answer phone calls the same way an in-house receptionist would. You get complete control with how often you’d like phone calls to be forwarded to our team. We can handle calls during and after business hours so you’ll never miss another call again.
Fantastic Customer Service
Our virtual receptionist team will learn about your business hours, address, location information, and employee extension numbers. When clients call your business, our virtual receptionists will be prepared to answer any basic question with ease. There’s no need to spend a fortune on a whole in-house team or spend much of your day answering frequently asked questions when you have a qualified virtual receptionist team to help you any time of the day.
Emergency Message Handling
Quick Appointment Scheduling
When your clients need to schedule a meeting, they will speak to virtual receptionists who understand how to use various scheduling tools and programs. With their knowledge of how these tools work, they can score more confirmed appointments for your company. Depending on your hours of operation, we will work within your allotted time to schedule your clients for the days and hours you are available. Once we work out an appropriate time, we will notify you and keep you updated on changes and cancellations from the client.