Stay Productive at Your Tech Manufacturing Firm with OmniCall!
Are you growing weary of not being able to accept every call to your software manufacturing company? Even one missed call could mean lost income and revenue you could use to funnel back into your business and its growth. Give your customers some of the best support from our team of virtual receptionist professionals. They are experienced in giving your customers the love, care, and attention they deserve. Even after business hours, customers of tech manufacturing companies can always receive the assistance they need from one of our professional virtual receptionists in Georgia.
Now, you will have more time to devote to growing your tech manufacturing firm and perfecting the products and services you sell. Get the round-the-clock customer support and service you need from OmniCall, and watch your tech manufacturing firm grow!
How can tech support professionals improve customer service and be able to get back to customers quicker? OmniCall Receptionist’s team of virtual receptionist professionals are friendly, charming, and always willing to lend an extra hand. With our help, you’ll have more time to help customers with all their IT concerns.
Challenges Tech Manufacturing Companies Face
Is it any wonder there are missed incoming calls when your employees and staff are always dealing with stress from work? Some of the most stressed employees happen to work at tech manufacturing firms, with companies like Credit Karma and Netflix leading the way. Where does a lot of the stress come from?
Pressure to Remain Innovative
Tech manufacturing companies have a lot of work cut out for them in continually finding new ways to stay ahead of the curve. The best tech manufacturing companies are disrupters and are always evolving with the times.
Cyber security is the main priority for many tech manufacturing firms. Most tech manufacturing firms have dealt with security breaches during their lifetime. There’s a lot of time involved cleaning up the collateral damage, causing more stress in the workforce too.
Pressure to Go Public
The dream of many tech manufacturing company CEOs is to grow the business through an IPO eventually. By shifting from a private business to a public one, the tech manufacturing firm will have many more resources at their disposal in the capital markets.
Securing Company Growth
The worst thing that can happen for any tech manufacturing company is to see a significant slowdown in growth. The workforce grows tired, and profits wane, creating more stress and pressure that also affects how effective the firm will be in responding promptly to phone calls.
Add More to Your Customer Service and IT Support with OmniCall Receptionist!
Free up lots of resources and let us handle all your incoming calls for you. Instead of putting more pressure on your tech manufacturing workforce, we have a much cheaper solution with way less overhead. We stand out from other remote answering companies in our strong dedication and passion in offering an unbeatable experience for your customers to let them know that your tech manufacturing firm means business.
The costs are far less than hiring another employee to accept phone calls in-house. Even after business hours, we’ll be here taking calls and routing them to the right place. We’ll never leave your customers hanging, and if you want more great reasons to use our virtual help desk phone answering services, have a look for yourself.
We Know How to Diffuse Tensions Over the Phone
Tech manufacturing staff must talk with customers in a calm, reassuring way especially if they are calling to complain about a defect or bug in your products. Much of the challenge with acquiring new clients comes from the ability of the customer service representative to calm down an angry customer. They expect answers right away and a real person to talk to right there. Our telephone receptionists keep a cool head and not lose their temper with an upset customer.
Exceptional Help Desk Scheduling Discussions
When your clients need to schedule an appointment with IT support, they will speak to virtual receptionists who understand how to use various scheduling tools and programs. With their knowledge of how these tools work, they can score more confirmed appointments for your company. Depending on your hours of operation, we will work within your allotted time to schedule your clients for the days and hours you are available. Once we work out an appropriate time, we will notify you and keep you updated on changes and cancellations from the client.
Impressive Client Communications with Strong Vocabulary and Grammar
Paying attention to someone is a lot easier said than done for a lot of people. Thankfully, that’s not an issue for our professional virtual receptionists who are exceptionally talented at what they do. Our virtual receptionists have a way of communicating verbally and using strong vocabulary and grammar to give calls the impression of expertise and class. When we speak to your customers, we provide them with respect they deserve and we also never talk down to them.
What Are the Benefits?
We’re glad you asked! At OmniCall, we are all about giving the customer the executive treatment, and our dedication and hard work reflect our approach to making live call answering a pleasurable experience for everyone.
Efficient Information Capturing
Our virtual receptionists will carefully listen to each caller’s questions and answer them while listening to your instructions and following privacy laws.
No More Missed Calls
We champion our consistency in answering business hour calls. We believe it’s essential for a caller always to have access to a live person who can help them out. Bilingual virtual receptionists are also available for clients who may not readily understand English.
Thorough Phone Screening Practices
You never have to worry about your callers connecting with the wrong people at the help desk. By relying on OmniCall for a phone screening, clients will have the pleasure of speaking to kind, patient people who stay calm in any situation imaginable.
Have More Time to Expand Your Business
Forget about spending a fortune on in-house receptionists. We can provide a much better deal at a lower cost, with as much professionalism and skill. We are here 24/7 to serve your needs.
Automatic Voicemail and Message Record Keeping
You will able to see every detail of the phone conversations and what was discussed. Keeping track of these calls has never been easier!