Help Desk

Virtual Help Desk Answering Services

Let OmniCall Receptionist provide exceptional customer service to all your IT customers calling your company’s help desk. We’ll do our part to ensure to leave your customers feeling happy and satisfied!

Virtual Help Desk Live Phone Answering for Your IT Company

Help desk jobs are some of the most strenuous in IT what with all the incoming calls your department receives. Sometimes there are so many calls flooding in that you don’t have enough staff to accept every single call. Customers rely on your team to answer their product questions and concerns. It’s expensive having in-house phone operators handle calls from customers, yet if your company staff keeps missing incoming phone calls, the lost revenue and costs of losing potential business will grow. You have to keep your IT company going and keep everyone you do business with pleased.

We have solutions geared to relieve the pressure of dealing with busy phone lines. With our personalized live call answering services, your savings will accumulate rapidly because you won’t have an expensive help desk department to look after anymore. You’ll receive lots of extra help from our knowledgeable, trained virtual live call answering operators at very little cost to you.

Help Desk Job Challenges and Expenses

The purpose of a help desk is to track tickets and solve IT problems at your business. Help desk tech employees work in a fast-paced environment where anything that can go wrong will go wrong. When a computer crashes and can’t reboot, help desk operators reassure customers their problem will be solved immediately. Sometimes it’s overwhelming to speak with many disgruntled customers at a time for these reasons:

E

Tight budget and resource allocation

Because of lower resources and budgets at many companies, IT help desk departments struggle to answer every incoming call. Their performance drops, and hardly anything gets done as a result.
E

High turnover rates

Help desk employee turnover rates are up to 40% or more. It’s highly expensive to keep hiring more employees in help desk to keep up with the losses.
E

Time-consuming training

Technology is always changing. Constantly training new help desk employees to work with the latest tools consumes lots of time you could use to grow your business instead.

Leave the Basic Message Taking and Customer Support to Us

Free up lots of resources and let us handle all your incoming calls for you. Instead of putting more pressure on your already exhausted help desk staff, we have a much better, remote solution for your business. We also focus on providing callers with a reliable experience and no-nonsense answers to their problems 24/7.

The costs are far less than hiring another employee to accept phone calls in-house. Even after business hours, we’ll be here accepting calls and routing them to the right place. We’ll never leave your customers hanging, and if you want more great reasons to use our virtual help desk phone answering services, have a look for yourself.

We Know How to Diffuse Tensions Over the Phone

Help desk staff must talk with customers in a calm, reassuring way. Much of the challenge with acquiring new clients comes from the ability of the customer service representative to calm down an angry customer. They expect answers right away and a real person to talk to right there. Our telephone receptionists keep a cool head and not lose their temper with an upset customer.

Exceptional Help Desk Scheduling Discussions

When your clients need to schedule an appointment with the help desk, they will speak to virtual receptionists who understand how to use various scheduling tools and programs. With their knowledge of how these tools work, they can score more confirmed appointments for your company. Depending on your hours of operation, we will work within your allotted time to schedule your clients for the days and hours you are available. Once we work out an appropriate time, we will notify you and keep you updated on changes and cancellations from the client.

Impressive Client Communications with Strong Vocabulary and Grammar

Sometimes it’s hard for human beings to stay put and pay attention to the other person. That’s not a problem with any of our virtual receptionists. All our virtual receptionists have a way of communicating verbally and using strong vocabulary and grammar to give calls the impression of expertise and class. When we speak to your customers, we provide them with respect they deserve and we also never talk down to them.

What Are the Benefits?

We’re glad you asked! At OmniCall, we are all about giving the customer the executive treatment, and our dedication and hard work reflect our approach to making live call answering a pleasurable experience for everyone.

Efficient Information Capturing

Our virtual receptionists will carefully listen to each caller’s questions and answer them while listening to your instructions and following privacy laws.

No More Missed Calls

We champion our consistency in answering business hour calls. We believe it’s important for a caller always to have access to a live person who can help them out. Bilingual virtual receptionists are also available for clients who may not readily understand English.

Thorough Phone Screening Practices

You never have to worry about your callers connecting with the wrong people at the help desk. By relying on OmniCall for a phone screening, clients will have the pleasure of speaking to kind, patient people who stay calm in any situation imaginable.

Have More Time to Expand Your Business

Forget about spending a fortune on in-house receptionists. We can provide a much better deal at a lower cost, with as much professionalism and skill. We are here 24/7 to serve your needs.

Grow Your Business and Reduce Strain for Your Help Desk Staff

Our plans are much more affordable than hiring another employee at your business help desk, and we’d like to get in touch with you about what we can do for you. You can try our services for free before committing to a plan which comes with a 30-day money back guarantee.

Subscribe To Our Newsletter

Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.

You have Successfully Subscribed!