Virtual Help Desk Live Phone Answering for Your IT Company
Help desk jobs are some of the most strenuous in IT what with all the incoming calls your department receives. Sometimes there are so many calls flooding in that you don't have enough staff to accept every single call. Customers rely on your team to answer their product questions and concerns. It's expensive having in-house phone operators handle calls from customers, yet if your company staff keeps missing incoming phone calls, the lost revenue and costs of losing potential business will grow. You have to keep your IT company going and keep everyone you do business with pleased.
We have solutions geared to relieve the pressure of dealing with busy phone lines. With our personalized live call answering services, your savings will accumulate rapidly because you won't have an expensive help desk department to look after anymore. You'll receive lots of extra help from our knowledgeable, trained virtual live call answering operators at very little cost to you.
Help Desk Job Challenges and Expenses
The purpose of a help desk is to track tickets and solve IT problems at your business. Help desk tech employees work in a fast-paced environment where anything that can go wrong will go wrong. When a computer crashes and can't reboot, help desk operators reassure customers their problem will be solved immediately. Sometimes it's overwhelming to speak with many disgruntled customers at a time for these reasons:
Tight budget and resource allocation
High turnover rates
Leave the Basic Message Taking and Customer Support to Us
Free up lots of resources and let us handle all your incoming calls for you. Instead of putting more pressure on your already exhausted help desk staff, we have a much better, remote solution for your business. We also focus on providing callers with a reliable experience and no-nonsense answers to their problems 24/7.
The costs are far less than hiring another employee to accept phone calls in-house. Even after business hours, we'll be here accepting calls and routing them to the right place. We'll never leave your customers hanging, and if you want more great reasons to use our virtual help desk phone answering services, have a look for yourself.
We Know How to Diffuse Tensions Over the Phone
Exceptional Help Desk Scheduling Discussions
Impressive Client Communications with Strong Vocabulary and Grammar
What Are the Benefits?
We're glad you asked! At OmniCall, we are all about giving the customer the executive treatment, and our dedication and hard work reflect our approach to making live call answering a pleasurable experience for everyone.