Live Call Answering Service Receptionists for IT Professionals
As an IT professional, your day usually consists of any one of the following: writing code, troubleshooting networks, and servers, designing websites, or creating a back end solution for a client. People are counting on you to deliver excellent deliverables consistently, and your work ends up taking the most precedent, even when you have a lot of phone calls coming in. Yes, it’s important to do your job well. However, all of those missed calls are perfect opportunities to attract new clients and keep your livelihood afloat as a business owner.
We have solutions geared to make your life much easier. With our personalized live call answering services, your savings will accumulate rapidly, and you can have much more time to put extra effort for your customers when providing IT solutions for them. Our virtual receptionists are nothing but friendly and courteous to everyone who calls in.
IT Experts Need OmniCall Receptionist and Here’s Why
While you take care of improving the UI of client websites, we’ll be here building excellent relationships with each of your callers. We won’t have any trouble providing a glowing image of your company and helping you build your reputation as an IT pro who knows how to get things done. If you need more compelling reasons to give us a try, just look at everything we can do for you.
Superb Appointment Scheduling You Can’t Find Anywhere Else
When your clients need to schedule an appointment at your IT company, they will speak to virtual receptionists who understand how to use various scheduling tools and programs. With their knowledge of how these tools work, they can score more confirmed appointments for your company. Depending on your hours of operation, we will work within your allotted time to schedule your clients for the days and hours you are available. Once we work out an appropriate time, we will notify you and keep you updated on changes and cancellations from the client.
We Can Have Intelligent Conversations with Customers
IT professionals must talk with customers in a way relevant to the industry. There are many subsets of the IT industry and a lot of variety in what professionals do. Much of the challenge with acquiring new clients comes from the ability of the customer service representative to sell a product or service you offer. To the average person, DNS inspection and IP addresses may sound like unfamiliar, foreign concepts. Our telephone receptionists can have amazing conversations about these topics and prevent customers from getting lost or intimidated by the language.
Impressive Client Communications with Strong Vocabulary and Grammar
Sometimes it’s hard for human beings to stay put and pay attention to the other person. That’s not a problem with any of our virtual receptionists. All our virtual receptionists have a way of communicating verbally and using strong vocabulary and grammar to give calls the impression of expertise and class. When we speak to your customers, we provide them with respect they deserve and we also never talk down to them.
IT Business Types We Cover
At OmniCall, we provide virtual receptionist services for a variety of IT business types. Some of the types include the following:
What Are The Benefits?
We’re glad you asked! At OmniCall, we are all about giving the customer the executive treatment, and our dedication and hard work reflect our approach to making live call answering a pleasurable experience for everyone.
No More Missed Calls
We champion our consistency in answering business hour calls. We believe it’s important for a caller to always have access to a live person who can help them out. Bilingual virtual receptionists are also available for clients who may not readily understand English.
Efficient Information Capturing
Our virtual receptionists will carefully listen to each caller’s questions and answer them while listening to your instructions and following privacy laws.
Automatic Voicemail and Message Record Keeping
You will able to see every detail of the phone conversations and what was discussed. Keeping track of these calls has never been easier!
Thorough Phone Screening Practices
You never have to worry about your callers connecting with the wrong people at your IT firm. By relying on OmniCall for phone screening, clients will have the pleasure of speaking to kind, patient people who stay calm in any situation imaginable.
Have More Time to Expand Your Company
Forget about spending a fortune on in-house receptionists. We can provide a much better deal at a lower cost, with as much professionalism and skill. We are here 24/7 to serve your needs.