Virtual Receptionists for Accountants and CPAs
Whether you run a large public accounting firm or run your practice from home, OmniCall Receptionist’s team of virtual receptionist professionals are here to make your job easier. Virtual receptionist live phone answering is an invaluable tool for accounting firms facing high call volumes. During the tax season, some accountants work up to 80 hours a week and therefore don’t have time to answer every email, phone call, or text message. Accounting firms and CPAs lose many clients because of lack of communication and responsiveness to inquiries.
Experience the OmniCall difference! With our services, there will always be someone on the line to take an incoming call and then forward the messages to the right place. Our customer service operates 24 hours a day, 7 days a week so any phone calls from clients during after hours will be answered promptly. Your accounting firm will focus better on retaining clients and increasing sales commissions with our assistance.
Qualities of an Accountant
Exceptional accountants possess many character traits which prove advantageous when helping clients. These include:
Intense attention to detail
Consistency in meeting client requirements
Excellent time management
Provide a high standard of trust
Phone Calls Are More Important Than Ever!
When an accounting firm misses many incoming calls, your customers gwill get mixed signals about your business. Out of frustration, they’ll hang up entirely. They don’t want to wait to speak to a real person or be put on hold. The reason this situation happens often at accounting firms is because of the following:
The call was made after business hours
Your accounting firm doesn’t have enough resources
Your employees are busy answering emails instead
The technology doesn’t exist at the firm to manage every call
Our Quality Virtual Answering Services Strengthen Your Reputation
People will get frustrated if they can’t reach someone at your accounting firm quick enough. They’ll blame you and your staff without understanding the immense stress and pressure you go through regularly. You can rely on our team of qualified virtual receptionist professionals to help your firm. Your accounting firm will benefit in these ways: