Public Accounting Firms

Live Call Answering for CPAs and Accountants

Need a live call answering company to help answer the phones, especially during a busy tax season? OmniCall Receptionist will keep your stress levels under control by giving the helping hand you deserve.

Virtual Receptionists for Accountants and CPAs

Whether you run a large public accounting firm or run your practice from home, OmniCall Receptionist’s team of virtual receptionist professionals are here to make your job easier. Virtual receptionist live phone answering is an invaluable tool for accounting firms facing high call volumes. During the tax season, some accountants work up to 80 hours a week and therefore don’t have time to answer every email, phone call, or text message. Accounting firms and CPAs lose many clients because of lack of communication and responsiveness to inquiries.

Experience the OmniCall difference! With our services, there will always be someone on the line to take an incoming call and then forward the messages to the right place. Our customer service operates 24 hours a day, 7 days a week so any phone calls from clients during after hours will be answered promptly. Your accounting firm will focus better on retaining clients and increasing sales commissions with our assistance.

Qualities of an Accountant

Exceptional accountants possess many character traits which prove advantageous when helping clients. These include:

Intense attention to detail

Accountants must have a sharp eye to spot irregularities and inaccurate numbers in financial statements and income reports. The smallest mistake can multiply and drive unhappy clients away.

Consistency in meeting client requirements

Working with clients brings another dimension to an accountant’s work. They must understand their client’s industry and business to decide how GAAP specifications should be applied.

Excellent time management

Accountants must be able to prioritize their work and keep their schedules as manageable as possible. They must also prepare themselves for end of the fiscal year when they need to work at least 50-60 hours a week to keep up with a hectic schedule.

Provide a high standard of trust

A good accountant should always keep their client’s information confidential and not disclose it to third parties. They should care about maintaining their reputation to attract more business.

Phone Calls Are More Important Than Ever!

When an accounting firm misses many incoming calls, your customers gwill get mixed signals about your business. Out of frustration, they’ll hang up entirely. They don’t want to wait to speak to a real person or be put on hold. The reason this situation happens often at accounting firms is because of the following:

The call was made after business hours

Your accounting firm doesn’t have enough resources

Your employees are busy answering emails instead

The technology doesn’t exist at the firm to manage every call

The statistics for missed calls are also grim. 85% of people who call and don’t get an answer back won’t call again, and 60% of them will find another accounting firm to do business with. For these reasons, you’ll need a virtual receptionist company to help you manage incoming calls.

Our Quality Virtual Answering Services Strengthen Your Reputation

People will get frustrated if they can’t reach someone at your accounting firm quick enough. They’ll blame you and your staff without understanding the immense stress and pressure you go through regularly. You can rely on our team of qualified virtual receptionist professionals to help your firm. Your accounting firm will benefit in these ways:

Our Virtual Receptionists Are Easily Trained

If you were to go with an in-house receptionist instead, you’d need to get them up to speed on every important aspect of your accounting firm from branding to appropriate conduct. Our virtual receptionists can learn about your firm quickly and provide the same level of quality service for a fraction of the cost of hiring in house. You’ll have more time and resources to focus on growing your accounting firm and keeping clients instead of losing them.

Make an Outstanding First Impression on Prospective Clients

You have a window of time to win a potential client over before they consider other accounting firms instead. Automated voicemail systems will never replace the gentle care of a real person. Our virtual receptionists are skilled in creating an inviting atmosphere for your clients. They’ll instantly feel they’re talking to someone from a credible business who will listen to their concerns and customer inquiries.

Simple Call Forwarding

When clients call your accounting firm after hours, their calls are forwarded to our 24/7 virtual receptionist team. They’ll answer phone calls the same way an in-house receptionist would. You get complete control with how often you’d like phone calls to be forwarded to our team. We can handle calls during and after business hours so you’ll never miss another call again.

Fantastic Customer Service

Our virtual receptionist team will learn about your business hours, address, location information, and employee extension numbers. When clients call your accounting firm, our virtual receptionists will be prepared to answer any basic question with ease. There’s no need to spend a fortune on a whole in-house team or spend much of your day answering frequently asked questions when you have a qualified virtual receptionist team to help you any time of the day.

Emergency Message Handling

By working with us, you’ll have the opportunity to let us know about your requirements for classifying a call as high priority or an emergency. Our virtual receptionists will know exactly when to request emergency help or immediately reach out to one of your staff with details regarding the call. Top priority calls are handled with utmost care and swiftness.

Quick Appointment Scheduling

When your clients need to schedule a meeting at your accounting firm, they will speak to virtual receptionists who understand how to use various scheduling tools and programs. With their knowledge of how these tools work, they can score more confirmed appointments for your company. Depending on your hours of operation, we will work within your allotted time to schedule your clients for the days and hours you are available. Once we work out an appropriate time, we will notify you and keep you updated on changes and cancellations from the client.

Get Everything You Need to Grow Your Accounting Firm

With our highly affordable plans starting at $155 a month, you’re on your way to receiving excellent virtual receptionist services for your bank. You can try us for free for 30 days, and if you’re unhappy for any reason, we’ll give you a refund no questions asked!
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