Maintain Excellent Customer Service and Assistance for Your Clients With Us
If you currently own a bank or manage one, then we’d love to help you out. OmniCall understands how busy you are providing the most exceptional customer service for your banking clients. Whether you’re explaining a new banking product feature to a new customer or examining sales forecasts, the challenge of running a bank and communicating effectively with both current and new customers remains the same.
Therefore, our team of professional virtual receptionists will help improve the lines of communication between you and your clients. No longer will you have to worry about incoming calls falling through the cracks because you were so busy or the calls were made after business hours. Best of all, it will be like having an in-house team of answering service specialists by your side, except much more affordable and convenient. Here’s everything you need to know about what we can do to help you.
Are You Burned Out as a Bank Manager?
Bank managers and owners must be prepared to spend most of the day educating customers on the technology associated with banking products. There’s also a lot of conference calls and staff meetings they must attend to keep the bank running smoothly. The most difficult part about the job is being able to forecast when the busiest time periods are. These are also the periods where your bank will receive the highest call volume.
The potential to miss important incoming calls is high during that period, and you may not have enough on-site resources to answer every call right away. The levels of stress you face working approximately 60 hours per week or more also make it much harder to keep track of every call you receive. If you can’t take missing another call from a customer, you need to learn more about how virtual receptionist professionals at OmniCall can make your life much easier.
Once you’ve gotten your missed incoming call problem addressed, you’ll have a lot more time for these activities:
Articulating your vision to the whole team
Delegating roles to your team
Finding better ways to market your bank’s financial products
Educating your staff on the bank’s working philosophy
More time to review banking reports
What Happens to Your Banking Customers When You Miss Their Calls?
Not responding to a banking client on the phone right away can be detrimental for your business. The worst-case scenario is having a banking customer switch to one of your competitors for the following reasons:
Long periods of wait times on the phone
Poor customer service from phone representatives
Callers having their messages routed to an automated voicemail
Unprofessional client interactions
Bankers Need OmniCall Receptionists for These Reasons
As virtual receptionist professionals, we love doing our homework with any client we provide services for. We will learn about your industry inside and out and come up with everything our receptionists will say to your customers, but let’s examine further why you truly need us.
We’ll Examine Your Industry’s Terminology Closely
If you want to be successful in the banking world, your firm needs to project a qualified, professional image. Our virtual receptionists understand that financial professionals must speak to customers in a way that makes sense for the industry. The greatest challenge interacting with banking clients on the phone is making the right first impression on them, so they’ll want to do business with you again. We will thoroughly learn all the terms you use as bankers and excel in talking with your clients in this manner.
It Doesn’t Take Long to Schedule an Appointment
When your clients need to schedule an appointment at your banking organization, they will speak to virtual receptionists who understand how to use various scheduling tools and programs. With their knowledge of how these tools work, they can score more confirmed appointments for your company. Depending on your hours of operation, we will work within your allotted time to schedule your clients for the days and hours you are available. Once we work out an appropriate time, we will notify you and keep you updated on changes and cancellations from the client.
We Provide Excellent Communication Skills
Tell Me What the Benefits Are
Sure! Your banking clients will receive the treatment they deserve with our virtual live call answering services.
More Room and Time to Grow Your Bank
Automatic Voicemail and Message Records
Detailed Phone Screening
You never have to worry about your callers connecting with the wrong people at your bank. By relying on OmniCall for phone screening, clients will have the pleasure of speaking to kind, patient people who stay calm in any situation imaginable.