Live customer service is becoming more and more of a necessity in the business world; having your calls answered 24/7 by a real human being will set you apart from the competition. So, how do you find the perfect live Receptionist Service for you? Search with these 3 characteristics in mind.
As fast as technology changes these days, you need a live receptionist service that will be able to keep up. A few features you need to look for:
- HIPAA Compliance: In the medical field, it’s a must-have to find a service that is trained to maintain your patients’ private health information via HIPAA Compliance. This is provided via a secure text messaging system.
- Mobile App: This handy tool gives you the ability to see all of your messages in real time, so that you never miss a beat.
- Appointment Scheduling: Depending on your line of work, if your live receptionist service isn’t able to schedule appointments, it may be a deal breaker. You’ll also want to make sure they are able to integrate with your system, or that they have a system of their own to schedule the appointments.
- Online Portal: The online portal is a bonus to the app, allowing you to check all of your messages, schedule on-call, and listen to your messages. It also shows a great deal of transparency, our next characteristic…
You should be given answers to all of your questions: How many minutes did I collect this month? What exactly am I being billed for? A transparent live receptionist service should offer a billing history report whenever you request it. Some may even have a dedicated Customer Service Representative to help you through any and all questions regarding your account.
This is perhaps the most important of the three characteristics to be mindful of when searching for the perfect service. Every business is different; therefore, it’s crucial that your live receptionist service be able to cater to your specific needs. For example, a Law Firm may require a detailed script including several questions to obtain information, whereas an HVAC Company may only need name, number, and the message sent over to them in a text. Your service should be able to tailor your account so that your callers never know they’ve reached an outside firm – it’s that seamless.
Keep these simple features in mind when searching for your live receptionist service and your sure to find the perfect fit! If you’re currently on the lookout, we’d love for you to give our OmniCall Receptionists a go!