The Art of Being Human in a Virtual Answering Service

The Art of Being Human in a Virtual Answering Service

The stats don’t lie: 65% of customers would prefer to contact a company by phone and 75% of those customers want help within the first 5 minutes. How does a busy small business owner juggle the art of customer service?   Let your voicemail pick up, providing a...
3 Important Tips for Managing Remote Employees

3 Important Tips for Managing Remote Employees

With Covid-19 on the rise, companies are quickly moving their employees to begin working remotely. If you’ve never managed remote employees, there are likely a few challenges headed your way. To ensure you are following the best practices, here are 3 tips we follow...
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