Have you ever wondered what happens behind the scenes to make our OmniCall Receptionist Service a thing? Call Forwarding gives our Receptionists the ability to sound exactly like they’re sitting in your office, even from thousands of miles away. You save money, and your callers receive outstanding customer service, never knowing they’re speaking with an outside service.
So, how does it work?
Forward your lines
Route your calls to OmniCall from your office landline by dialing *72 then your forwarding number which is provided to you during set up. (The combination may differ depending on your provider)
You can also forward your cell phone! OmniCall would then replace your voicemail – How cool is that? Your current or potential clients would never reach a voicemail again, only a friendly OmniCall Receptionist.
Where does OmniCall connect your calls?
Anywhere you (or your employees) would prefer! If you’re away from the office or working from home, we can transfer your calls directly to your cell. You can take care of business no matter where you land!
Spend more time in the office? Our OmniCall Receptionists can transfer directly to your office extension – your callers will never know the difference.
How are the calls handled?
- Full Time: We become an extension of your staff, but for a fraction of the cost. We’re available to answer your calls 24/7/365 – we’re never sick, tardy, or on vacation. Let us take care of the phones so you can take care of your business!
- Part Time: Maybe you’ve got it covered during office hours but want to have a life outside of work? We totally get it. Forward to OmniCall as soon as you clock out for the day and we’ll make sure the important calls are connected to your cell, while we take a message and text it to you for the less important calls.
- Rollover Calls: Let’s say you already have a Secretary. Great! What happens when they’re on lunch or busy dealing with a customer that just walked in? It’s kind of rude to tell your in-person customer to hold while you answer the phone – so, let it goooo, let it gooooo! After so many rings, it’ll roll over to our OmniCall Receptionists. Now, both customers have been taken care of and your Secretary can keep her sanity.
There are so many other wonderful things OmniCall can do for your business: scheduling appointments, intake calls, relaying pricing information, and much more! Give us a ring if you’d like to take our service for a spin – 800-886-8585 or email firstname.lastname@example.org. We promise, you won’t be disappointed.