OmniCall’s Virtual Receptionist Blog

3 Important Tips for Managing Remote Employees

With Covid-19 on the rise, companies are quickly moving their employees to begin working remotely. If you’ve never managed remote employees, there are likely a few challenges headed your way. To ensure you are following the best practices, here are 3 tips we follow...

Do You Know If an Answering Service is Right for You?

Calls are the lifeline to your business. More times than not, a phone call is your first impression to your customers, but is an answering service the right choice? These three questions can help you decide.       How many calls do you miss when you or your...

Is Inclement Weather Slowing Down Your Business?

Weather can sometimes make or break your business; often times snow days can even keep you from getting to the office. This is where a virtual receptionist service, such as OmniCall, becomes VERY beneficial! Rather than facing dangerous weather to get to the office to...

Quiz Yourself: Is a Virtual Receptionist Right For You?

Wondering if a virtual receptionist service would be the right fit for your business? Take this quick quiz to find out! 1)      Do you have calls ring in to your business after hours? If Yes: You need a Virtual Receptionist! There’s no telling how many potential leads...

5 Things You Should Never, Ever Say to Your Clients

Customer service is an ever changing industry. There are more ways than ever to communicate with your customers, but with this freedom, comes more opportunity for mistakes. In customer service, how you say things can be just as important as what you are saying. Simply...

3 Ways Businesses Lose Customers

Regardless of how well your business is doing, you are also losing customers...but why? What drives these customers away from your business and into the arms of your competition? As a business owner, of course you want to gain and retain as many customers as possible,...

How Our OmniCall Receptionists Diffuse Angry Callers

There are a lot of common questions that we get from clients about how our receptionists will handle difficult situations during calls. What better way to answer these questions than to let our receptionists give you their own personal tips and tricks! The most common...

3 Things to Look for When Choosing a Receptionist Service

Why did you start your business? With any luck, it is because you found a passion and a love for what you do. However, owning a business can sometimes require that you do things that do not fall within your passions. This is where outsourcing your phones can be very...

Are Annoying Telemarketers Slowing You Down? Try Call Screening!

Back to school means it’s time for parent teacher conferences, afternoon practices, and the end of summer relaxation, but this doesn’t have to be a battle between work and play! Bringing the mobility and freedom of summer into the fall months is not so easy to do with...

Summer is Here – With Lots of Potential Customers

It’s officially sweet, sweet summertime! For most, that means vacations, peaceful relaxation on those sunny days, and time with friends and family. However, if you’re in the service industry, Summer means it is GO TIME. Construction companies, real estate firms,...

Simple Phone Etiquette to Skyrocket Your Profit

Did you know the phone call will produce more than a trillion dollars in spending this year? If you think contact via phone call is irrelevant these days, I wouldn’t cut that cord just yet. Instead, spruce up your phone etiquette with these simple suggestions that our...

Perks of Having Your Receptionist in the Cloud

For many companies, the introduction of the virtual cloud gave them mobility and freedom as they were able to access their files at any time from anywhere. So, doesn’t it make just as much sense having a virtual receptionist to handle your business calls? There are...

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