Your automated phone system may appear cost-effective for handling your company’s calls, but the stats don’t lie. A live Receptionist Service can and will save you not only money, but potential clients.
Nobody wants to talk to a robot.
Did you know more than 80% of callers will hang up the phone if they do not reach a live person? Nobody, and I mean nobody, wants to fight automated recordings. When it comes to customer service, a live person is always the best answer.
Stop wasting time and money.
An automated phone system can only route calls, and it does so by asking your caller to listen to an entire list of departments and their extensions. The more time your caller is on hold, the more likely they are to be irritated by the time they reach someone; or worse, they’ll hang up and call the competition. That’s money walking out the door! Imagine reaching a friendly, live person by the second ring?
Automated phone systems are unreliable.
We’ve all been there. You finally listen to all the options on the menu and enter the one you need when suddenly you hear a click, and then silence. You’ve been disconnected; talk about frustrating. If you had a team of live receptionists answering your calls, you’d never have to worry about your reputation. Your first impressions would be lasting ones, that’s for sure.
So when it comes to choosing the best option for your company’s call handling needs, remember to put yourself in your customer’s’ shoes and see how long you’d stay on the line. If you’d like to try a live Receptionist Service, give OmniCall a go with our 30-Day Money Back Guarantee!