Calls are the lifeline to your business. More times than not, a phone call is your first impression to your customers, but is an answering service the right choice? These three questions can help you decide.
How many calls do you miss when you or your receptionist are not in the office?
If the truth is that you don’t know how many calls you miss after hours, or even during the day when you receptionist is busy, then you also don’t know how much potential business you’re losing. An answering service can help you catch those calls to make sure your customers aren’t moving on to your competition.
Are you able to advertise that you are available 24/7?
As times change, more and more businesses are beginning to advertise “around the clock service”. In order to keep up with the competition, you might want to consider doing the same. An answering service would be able to field those late night calls and make sure to notify of any urgent situations that require your immediate attention.
Do you like listening to voicemails?
Most people do not enjoy leaving a voicemail; in fact, over 80% of callers will just hang up if they reach your voicemail. Making sure that a live, friendly voice is the first thing they hear rather than your full mailbox can ensure that you aren’t losing potential business.
Now do you think an answering service is a good fit for your business needs? It couldn’t hurt to try, especially with our 30-Day Money Back Guarantee! Our OmniCall Receptionists become an extension of your staff; your callers will never know the difference. Learn more about our 24/7 answering service.