OmniCall Frequently Asked Questions
We would be glad to answer your questions regarding our OmniCall Receptionist Services! Here’s a few below for quick reference.
What's the difference between a Virtual Receptionist Service and an Answering Service?
Where are your receptionists located?
What can an OmniCall Receptionist do?
Not only do we provide top-notch customer service for your business, we can also answer and connect calls, take detailed messages, give pricing information, screen for solicitors, answer common questions about your business, and schedule appointments. It’s the same as having an in-house receptionist but for a fraction of the cost.
Can I keep my current phone number?
Can you provide me with a number?
Does a live person answer my calls?
How do you connect a call to me?
We can customize connecting to each individual business but below is a typical example of the process:
- The call is answered live by an OmniCall Receptionist with your custom answer phrase.
- After gathering basic info such as name and telephone number, the caller is politely placed on hold.
- The receptionist contacts you (the client) and asks whether you would like to be connected.
- If yes, the call is transferred immediately.
If no, the receptionist takes a written message and immediately texts/emails it to you.
*Please note: We are happy to customize our services to your business, including only taking messages, collecting specific information from callers, contacting on multiple lines, and more.
Can you transfer calls to my cell phone?
How do I forward my lines?
It’s very simple! For most, you dial a code from the number you wish to forward based on your phone provider. Our Programming Department will walk you through it step by step.
How do I receive my messages?
It’s up to you and the options are endless. We can text, email, fax, send an app notification, call, or all of the above. We can also send email summaries the next morning of all your messages. Another option is our Web Dashboard where you can track and listen to your messages in real time, any time.
Do you offer Bilingual Services?
Do you make outbound calls?
We can certainly call a customer back for you if you’d like for us to relay a message, however we do not perform Sales Calls, Appointment Confirmations, etc.
How do you charge?
We charge by the minute, but we never round up. We only charge for the time our receptionist is taking a call or navigating your account. We do not charge for transferring of calls or for the time that you talk to your caller once we’ve transferred.
Can I change my monthly plan at any time?
Do you require a contract?
What happens if I go over the minutes in my plan?
You’re charged a minimal overage fee per minute you go over. Nothing serious!
What if I have more than one business? Can they all be on one account?
How do I sign up?
We’re so glad you asked! Simply fill out our Sign Up Form and one of our friendly Client Relations Representatives will be in touch shortly!