OmniCall’s Chinese New Year | The Year of the Snake 2017

OmniCall’s Chinese New Year | The Year of the Snake 2017

  As one of our company morale events, we’re celebrating the Chinese New Year with activities that relate to both the fortune of 2017 and Customer Service Touch Points. Here are some interesting facts about OmniCall’s 1989 Year of the Snake and how they relate to...
Why hire a Live Answering Service? Find out now!

Why hire a Live Answering Service? Find out now!

The equation is simple: Answer more calls = Gain more business. So, what if you could answer 100% of your incoming calls? You’d be a billionaire, right??? We can’t promise THAT, however we can promise to answer each and every call all day, everyday. How?...
4 Tips for Handling Grumpy Cat Customers

4 Tips for Handling Grumpy Cat Customers

It happens – Every now and then you’re going to receive a call from an unsatisfied customer. Our OmniCall Receptionists have become pros at handling these irate callers and we’ve put together 4 tips for you to follow next time you get an ear-full from a “Grumpy...
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