OmniCall Makes Your Pet Boarding Business Run Even Smoother!
So you’ve taken the time to establish a pet boarding business of your own and pursue your passion of looking after animals for others in need. It seems like you’re heading in the right direction and have a successful business in place, but you’re now overrun with phone calls from numerous clients who need your help. What happens when you can’t respond to all these calls right away? Even missing a handful of these calls can mean tons of lost business, and worse, you’ll make a wrong impression upon others who would want to work with you. How can you gain greater control over these calls and what happens when you’re not there?
That’s where our virtual receptionists at OmniCall Receptionist come in. We have some of the most well-trained professionals in the business, ready to help you 24 hours a day, seven days a week. We want to give you the tools and the resources to impress any pet owner looking to utilize your pet boarding services. When you use our friendly virtual receptionists for your business, you can get everything you need to keep your clients confident in the fact their pets will be safe and looked after under your care. See why OmniCall Receptionist is the best option for pet boarding virtual receptionists, and save a massive fortune compared to hiring a whole in-house team to do the work!
What Does It Take to Run a Successful Pet Boarding Business?
Many pet boarding businesses start quite small and humble, as they’re usually based out of the home. However, as your pet boarding business grows, you will need to know a few things to keep it going. Here’s a lot of what you need to be a successful pet boarding business owner:
Finding the Best Staff
As your pet boarding business grows, so does the need to get competent staff who are on the same page and fit the culture of your company. You need to not only work on selecting the right team but throw in benefits and other incentives for them to stay in the long run.
Create a Savings Account
As with any business, savings are a crucial part of being able to start and maintain the company. Make sure even after you’ve established the business to continue to save, so you can afford to scale your pet boarding business further.
Invest in Marketing
In an industry like this, marketing and sales are everything and are the key to differentiating your business from the pack. Advertise wherever your clients are, whether it be on Facebook or Twitter. See what other avenues they use to find pet boarding businesses like yours and keep both your online and offline presence strong and sturdy.
Always Be Passionate About Your Work
If you want to keep your clients coming back to you, then displaying your passion for pets will be essential. People always like to know they’re working with kind, caring, and compassionate professionals, so do your best to show these traits and never fail to crack a friendly smile in your interactions with pet owners.
Keeping your pet boarding business afloat can be challenging, especially when you’ve reached success and need someone to answer any missed calls promptly. With these tips and our assistance, you’ll have everything you need to keep your pet boarding business booming as it should!
What Happens When Calls Are Missed At Your Pet Boarding Business?
Dozens of concerned pet owners are counting on you to provide the best possible service and care for their pets. When they aren’t able to reach you in time, that causes much concern. Up to 80% of people who call pet boarding businesses like yours never call back again! To make matters worse, 60% of them will never want to do business with your pet boarding company. With these odds, it’s best to have a reliable team of virtual receptionists by your side who can answer these calls even during your most busy hours. You can have much more time to accept more clients without so much stress for them to worry about.
OmniCall’s Pet Boarding Virtual Receptionist Answering Service Benefits
Get much more control than ever with regards to your incoming calls with OmniCall. OmniCall helps you do much more with your pet sitting business while offering numerous benefits. Our virtual receptionists are the absolute best when it comes to the following:
Treat Every Client with Respect and Understanding
We treat every client with understanding and respect regarding their situation. Our virtual receptionists have the skills and training to help clients feel reassured they’ll be speaking to someone qualified and well-equipped to help them soon.
Ask Important Questions
We make sure our virtual receptionists answer calls promptly and ask pet owners for relevant information including the name of the pet, appointment times, and more. It’s important to get all this information down the first time for more efficient, confidential record keeping and to keep the dog owner happy.
Actively Reduce Hold Times
No pet owner likes to wait an excessive amount of time to get a hold of a real person. Your clients want to know about what time they can pick up their prescribed medication and in general, speak with someone who cares about them. With OmniCall, however, we’re here for you 24 hours a day, seven days a week, and let you know when someone needs urgent help and cut holding times for these clients.
Provide Greater Call Answering Flexibility
Since our representatives can perform under pressure, they can step in and manage your phones even during after-hours. Often, the afternoon is where you’ll encounter the highest call volume. Your practice shouldn’t be limited to accepting calls from patients only during business hours, and with our flexibility, your practice can stay on top of meeting their needs anytime.
How Does It All Work for Pet Boarding Businesses?
Using our virtual receptionist services for dog walkers is easy! Our team of virtual receptionists can screen calls and give you the most critical information you need to prepare for a successful appointment. Other features of using OmniCall for your pet daycare company include:
Accept more messages
A pet boarding answering service allows your practice to accept more messages and therefore help more clients who need urgent care for their animals.
Schedule upcoming appointments and have more control and flexibility with our help!
Your clients won’t forget when to bring their dogs with our appointment reminders, meaning a more organized workflow for meeting their needs.
Emergency call dispatching
Our virtual receptionists are trained to handle emergency calls and deliver them to you. You create the rules, and our virtual receptionists follow them.