Provide Your Patients with the Best Customer Service with OmniCall!
It’s your duty as a nurse to provide patients with the best care possible. You’re busy looking after your patients, reviewing lab work, and treating wounds and incisions. Working up to 12 hours a day means you may not always have time to speak with every patient who calls your clinic. When there are many missed calls and no one is available to answer them, patients will get worried and anxious. When it comes to serious matters like health and medical diagnoses, the patient can’t wait for too long or put up with an answering machine.
What can be done to stop this problem from happening at your nurse-led clinic? OmniCall Receptionist’s virtual receptionist services for nursing clinics will heighten your ability to reassure your patients their calls will be addressed quickly. They will have much greater confidence in your clinic and continue to entrust you with their care. Learn about all the ways we’re improving the lives of nurses with our virtual receptionist services.
Attributes of a Great Nurse
Being a nurse requires many desirable attributes and traits. A great nurse must be able to do all they can to provide quality service for patients and communicate with their families. They also need to be prompt with their speaking and listening skills and possess a strong follow up. Some of the most important characteristics all excellent nurses have are:
Strong Attention to Detail
Prompt Response Time
Challenges of Being a Nurse
Becoming a nurse is far from easy. It usually takes four years of longer to become a registered nurse and the education and commitment involved is highly stressful. Once a nurse has found a job, they are thrusted into an environment where lots of multi-tasking is needed to keep up with the volume of patients who seek medical attention. There are also long workdays and situations where they need to break bad news to the family of a terminally ill patient. Even clocking into work 1 minute late could get a nurse written up. The main driver that keeps successful nurses is going is knowing that their work is helping to make a difference in a patient’s life.
On top of all of these pressures, missing phone calls from patients and others needing medical assistance only compounds the stress a nurse feels daily. OmniCall’s virtual receptionists are trained to respond to a patient over the phone with the same kindness, empathy, and attention and then forward the call to the appropriate department.
How Does OmniCall Reduce Stress for Nurses?
There are several ways we keep nurses more focused on providing the best service possible for their patients. Each of our virtual receptionists are trained to:
Treating Every Client with Respect and Understanding
Actively Reduce Hold Times
Patients don’t need to wait a long time to get the medical attention they need. They need to speak to someone at once. Unfortunately, nurse-led clinics are sometimes swamped and overloaded by many clients calling at the same time. With OmniCall, however, we’re here for you 24 hours a day, seven days a week, and let you know when someone needs urgent help and cut holding times for patients.
Flexibility in Answering Incoming Calls
Asking Important Questions
How Does It All Work?
Using our virtual receptionist services for nurses is easy! Our team of virtual receptionists can screen calls and capture important information to forward to the appropriate department at your clinic. Other features of using OmniCall for your nurse-led clinic include:
· We handle your phone lines for you when you’re away for a business meeting or because of after hours.
· Clients will call your number, and we will follow your specifications as to how you want each call handled.
· The calls are transferred to the right receptionist, and they can also handle the follow-up process with the nurse and patient.
· Our virtual receptionists will complete the training necessary to begin accepting calls from your patients.