OmniCall Frequently Asked Questions
We would be glad to answer your questions regarding our OmniCall Receptionist Services! Here’s a few below for quick reference.
What’s the difference between a Virtual Receptionist Service and an Answering Service?
An answering service often only performs simple tasks such as forwarding messages, and can sound impersonal and dry. Virtual Receptionists, however, sound as if they are sitting in your office alongside you. They can transfer calls, relay information to your callers, and take down information for you. They become an extension of your business.
Where are your receptionists located?
All of our live receptionists are located in our studio in Georgia. We are proudly made in the USA, and none of our receptionists are remote.
What can an OmniCall Receptionist do?
Not only do we provide top-notch customer service for your business, we can also answer and connect calls, take detailed messages, give pricing information, screen for solicitors, answer common questions about your business, and schedule appointments. It’s the same as having an in-house receptionist but for a fraction of the cost.
Can I keep my current phone number?
Absolutely! You can forward your current number to us anytime you need.
Can you provide me with a number?
Yes! We can provide you with a toll-free number or a local number.
Does a live person answer my calls?
We pride ourselves on having a live, friendly receptionist answering your calls no matter the time of day.
How do you connect a call to me?
We can customize connecting to each individual business but below is a typical example of the process:
- The call is answered live by an OmniCall Receptionist with your custom answer phrase.
- After gathering basic info such as name and telephone number, the caller is politely placed on hold.
- The receptionist contacts you (the client) and asks whether you would like to be connected.
- If yes, the call is transferred immediately.
If no, the receptionist takes a written message and immediately texts/emails it to you.
*Please note: We are happy to customize our services to your business, including only taking messages, collecting specific information from callers, contacting on multiple lines, and more.
Can you transfer calls to my cell phone?
We can transfer to your cell phone, home phone, and office phone. You can even provide us with multiple numbers so that we can reach you in a variety of ways.
How do I forward my lines?
It’s very simple! For most, you dial a code from the number you wish to forward based on your phone provider. Our Programming Department will walk you through it step by step.
How do I receive my messages?
It’s up to you and the options are endless. We can text, email, fax, send an app notification, call, or all of the above. We can also send email summaries the next morning of all your messages. Another option is our Web Dashboard where you can track and listen to your messages in real time, any time.
Do you offer Bilingual Services?
We do not offer 24/7 Spanish Services, however, we do offer partial services from 8am-5pm.
Do you make outbound calls?
We can certainly call a customer back for you if you’d like for us to relay a message, however we do not perform Sales Calls, Appointment Confirmations, etc.
How do you charge?
We charge by the minute, but we never round up. We only charge for the time our receptionist is taking a call or navigating your account. We do not charge for transferring of calls or for the time that you talk to your caller once we’ve transferred.
Can I change my monthly plan at any time?
Of course! Our Client Relations Department is always performing audits to ensure our customers are in the correct plan and we would be more than happy to assist you in changing it.
Do you require a contract?
No, we do not require a contract. However, we do offer Contract Pricing Plans which are lower than our Month-to-Month plans.
What happens if I go over the minutes in my plan?
You’re charged a minimal overage fee per minute you go over. Nothing serious!
What if I have more than one business? Can they all be on one account?
Certainly! You can set up your billing to be one single invoice or multiple invoices per location/business. Billing can assist with this!
How do I sign up?
We’re so glad you asked! Simply fill out our Sign Up Form and one of our friendly Client Relations Representatives will be in touch shortly!